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Student Affairs and Service Quality: Society & Design

Welcome from our Associate Dean, Dr Donna Henson


Welcome! My name is Donna Henson and I’m the Associate Dean for Student Affairs and Service Quality (SASQ) in the Faculty of Society & Design (FSD).  Working closely with Babu Howlader, Manager for Student Affairs and Service Quality, our Faculty SASQ Office provides a key point of contact to all FSD students as they navigate the complexities of enrolment, progression, examination, and graduation during their time at Bond. 

We understand that tertiary study can be challenging, and our SASQ team is committed to providing a professional and responsive support service to FSD students. Student health and wellbeing is a key priority and toward that end, we can assist as necessary by providing a confidential, personalised support service.

Should you need assistance, please don’t hesitate to contact us by email at: [email protected] or phone our office on +61 7 5595 2664 to arrange an appointment.

Student Affairs and Service Quality

The Student Affairs and Service Quality (SASQ) Office is responsible for providing student support services within the Faculty, including the following:

  • Monitoring academic progress, academic warning and exclusion processes
  • Facilitating re-admission of excluded students
  • Facilitating student academic appeals processes
  • Managing academic integrity and student misconduct issues
  • Managing disability service plans 
  • Coordinating student representation 
  • Negotiating resolution of student issues
  • Advising on enrolment changes and withdrawal without academic/financial penalty
  • Liaising with Student Assist on Graduation processes and Student Excellence awards 
  • Assessing applications for extensions, credit, and internships
  • Assessing exchange and articulation proposals


Associate Prof Donna Henson

Associate Dean Student Affairs and Service Quality

Babu Howlader

Manager, Student Affairs and Service Quality