Information for registered learners

We are here to support you

We are committed to supporting you every step of the way on your microcredential learning journey at Bond University.

Here, you will find all the essential information you need as a registered Bond microcredential learner.

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Dive into our comprehensive frequently asked questions covering a wide range of topics, from course requirements and registration to flexible learning modes and completion deadlines. Discover how to access your certificates, update your personal details, and troubleshoot technical issues with ease.

If you have any questions not covered in our frequently asked questions below, please reach out to contact our team.

Frequenty asked questions

General

Can I sign up and register from anywhere in the world?

Yes, you can sign up and register for microcredentials from anywhere in the world. See our step-by-step guide for more information. Please be aware that some courses may include an on-campus face-to-face component. Bond microcredential courses are not registered on CRICOS and do not meet Australian student visa requirements.

Can I start my microcredential at any time?

For self-paced courses, you can access your course immediately after completing your registration. Courses with live sessions (online or face-to-face) will have the start date listed in the course description. Please click on any course in the finder to learn more about it.

Will I need to purchase any additional materials?

Unless otherwise stated in the course description, all learning materials are included in the cost of the course.

Will I have access to the materials in a microcredential after I complete it?

Yes, once you register for your microcredential, your course and all related learning materials will be available for a period as stated in your course description.

Are microcredentials accessible?

Please contact our Accessibility & Inclusion Advisor to ensure your course of interest meets your individual needs:

Phone: +61 7 5595 4002
Email: [email protected]
Opening hours: Monday to Friday 8.30 am – 5.00 pm

Course-related questions

Where can I find information about a course?

You can find information specific to your course on the individual microcredential course page. Locate your course of interest here.

Can I talk to someone to enquire about a course prior to registering?

Yes! If you cannot find an answer on the course description in our FAQs, contact us with your enquiry.

What is the mode of delivery?

Mode of delivery refers to how the course is delivered. This varies between in-person and online depending on the course you choose.

In-person: These courses are conducted face-to-face on campus, facilitated by an experienced course instructor.
Online: Delivered online, you can complete these virtual courses from any location.

What are the course types?

Self-paced: Available to start at any time, these courses can be completed at your own pace and to suit your schedule. Self-paced courses are generally only available online.
Cohort based: Run to a set schedule and facilitated by an experienced course instructor, these courses provide networking opportunities and include collaboration with other learners. Cohort based courses may be delivered online or in person.
Blended: Delivered via a combination of learning modes, blended courses may include online self-paced modules in conjunction with a cohort-based workshop. They may be delivered online or in person.

What are the additional outcomes?

For Credit: Completing one of these courses means you may be eligible to apply for credit towards select postgraduate degrees offered by Bond University.
Stackable: These courses can be combined or stacked with other microcredentials, allowing you to take your learning as far as you want to. They don’t provide credit towards a full postgraduate degrees on their own, but you may be able to apply for credit once a select number of stackable courses have been completed.

Technical

Can I use any device to log in and access microcredentials?

Yes, you can use your preferred device to log in to your learner’s account and access your microcredentials.

Can I use any Internet browser to access and view the content of microcredentials?

Yes, you can log in to your learner’s account using your preferred Internet browser. However, we recommend you use the latest version of Google Chrome, Firefox or Edge for the best experience.

Is the course content available offline?

To access and participate in any microcredential, you will need to be connected to the Internet.

Completion

Will I get a certificate upon completing a microcredential?

Yes, upon completion of your registered microcredential, you will be issued with a Certificate of Achievement.

How can I access my certificate?

Once you complete all the requirements of the microcredential, your certificate will be available for download. You can access your certificate at any time from the My Dashboard tab in the Bond University Learner Portal.

Account and profile

Does my account expire?

No. When you register for a microcredential at Bond University, a lifelong account is created. However, an extended period of inactivity may require account reactivation.

Will I have to renew my password periodically?

No. When you register for your first course, you will be asked to choose a password with very strong security rules. This will protect your account without the need to change your password periodically. You will, however, have the ability to update your password any time if you wish to do so.

How do I change my password?

To change your password, use the Forgot my password option on the Learner Portal login page.

How do I update my personal and contact details?

To update your personal details, please login to your Learner Portal and go to My details.