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Student Affairs and Service Quality: Bond Business School

Welcome from our Associate Dean, Dr Marcus Randall

Welcome to the Bond Business School! My name is Marcus Randall and I’m the Associate Dean for Student Affairs and Service Quality (SASQ) in the Bond Business School (BBS). Working closely with Angela Higgins, Manager for Student Affairs and Service Quality, our School SASQ Office provides a key point of contact to all BBS students as they navigate the complexities of enrolment, progression, examination, and graduation during their time with us.

We understand that tertiary study can be challenging, and our SASQ team is committed to providing a professional and responsive support service to BBS students. Student health and wellbeing is a key priority and toward that end, we can assist as necessary by providing a confidential, personalised support service.

Should you need assistance, please don‚Äôt hesitate to contact us by email at: [email protected]u or phone our office on +61 7 5595 2266 to arrange an appointment.

Student Affairs and Service Quality

The Student Affairs and Service Quality (SASQ) Office is responsible for providing student support services within the School, including the following:

  • Supporting all students, one by one, to help to achieve their business and academic goals
  • Running the undergraduate Business Mentoring Program and the Business Academic Support Program (BASP)
  • Monitoring academic progress, academic warning and exclusion processes
  • Facilitating re-admission of excluded students
  • Facilitating student academic appeals processes
  • Managing academic integrity and student misconduct issues
  • Managing disability service plans
  • Coordinating student representation
  • Negotiating resolution of student issues
  • Advising on enrolment changes and withdrawal without academic/financial penalty
  • Liaising with the Student Business Centre on Graduation processes and Student Excellence awards
  • Assessing applications for extensions, credit, and internships
  • Assessing exchange and articulation proposals

Bond Business School - Student Affairs and Service Quality

Marcus Randall

Angela Higgins