If you believe that a decision you have received from Bond University is incorrect, you may be able to submit a request for review. Following a review of a decision, there may be an additional opportunity for you to submit an appeal against the outcome of the review.
In the majority of cases, the most effective and efficient way to deal with grievances about University decisions is to resolve them informally. You can start this process by contacting the person at Bond who made the decision in writing.
This will give the decision maker an opportunity to help you understand the reasons for their decision. This may include additional information about or explanations for the decision, potentially as well as information about the way forward.
If attempts at informal resolution have been unsuccessful, read on for FAQs about reviews and appeals and types of appeals and reviews.
Before beginning a review and/or appeal process, it's important to understand that not all appeals and reviews are covered by the Student Review and Appeals Procedure. If you wish to submit:
be submitted in writing by the student affected by the decision;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
- be submitted to the Vice President Future Students;
- be submitted in writing by the student affected by the review outcome;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Failure to gain re-admission after serving a period of exclusion from a coursework program
Your request for review should:
be submitted to the Associate Dean (SASQ) or equivalent;
be submitted in writing by the student who is affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
- be submitted to the Executive Dean of Faculty or to the Head of the University Academic Unit;
- be submitted in writing by the student who is affected by the review outcome;
- not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
- include the subject code, subject name and assessment where applicable
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
If a review is available, how do I request a review?
When do I need to submit the request for review?
How do I apply for an appeal?
When do I need to submit the application for appeal?
Cancellation of enrolment due to non-payment of compulsory fees
Your request for review should:
be submitted to the Credit Manager;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
- be submitted to the University Registrar;
- be submitted in writing by the student affected by the review outcome;
- not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
- include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
OR within 20 business days of receiving the outcome of the review if you are an international student.
Denial of request for late enrolment into a subject or change of subject
Your request for review should:
be submitted to the Associate Dean (SASQ) or equivalent;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
- be submitted to the Executive Dean of Faculty or Head of the University Academic Unit;
- be submitted in writing by the student affected by the review outcome;
- not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
-include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Denial of request to enrol in more than the equivalent of a normal subject load
Your request for review should:
be submitted to the Associate Dean (SASQ) or equivalent;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
- be submitted to the Executive Dean of Faculty or Head of the University Academic Unit;
- be submitted in writing by the student affected by the review outcome;
- not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
- include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Denial of request to change program
Your request for review should:
be submitted to the Associate Dean (SASQ) or equivalent;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
- be submitted to the Executive Dean of Faculty or Head of the University Academic Unit;
- be submitted in writing by the student affected by the review outcome;
- not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
- include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Denial of request to withdraw without an academic penalty
Your request for review should:
be submitted to the Director of Student Business Services;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
- be submitted to the University Registrar;
- be submitted in writing by the student affected by the review outcome;
- not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
- include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Denial of request for letter of release (*applicable to international students)
Your request for review should:
be submitted to the Director of Student Business Services;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
- be submitted to the University Registrar;
- be submitted in writing by the student affected by the review outcome;
- not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
- include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 20 business days of receiving the outcome of the review.
Denial of request for cross-institutional study
Your request for review should:
be submitted to the Associate Dean (SASQ) or equivalent;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
- be submitted to the Executive Dean of Faculty or the Head of the University Academic Unit;
- be submitted in writing by the student affected by the review outcome;
- not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
- include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Imposition of enrolment sanctions where the reason is not the failure to pay university fees
Your request for review should:
be submitted to the Director of Student Business Services;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
- be submitted to the University Registrar;
- be submitted in writing by the student affected by the review outcome;
- not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
- include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
If a review is available, how do I request a review?
When do I need to submit the request for review?
How do I apply for an appeal?
When do I need to submit the application for appeal?
Refusal to grant academic credit towards a program
Your request for review should:
be submitted to the Executive Dean of Faculty or the Head of the University Academic Unit, or delegate;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the Manager, Academic Secretariat (for consideration by the University Appeals Committee);
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
indicate the subject code, subject name and assessment, where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Refusal to grant internal transfer credit where subjects were completed at Bond University or at an affiliated University under certain circumstances (See Schedule B1 of the Student General Misconduct Procedure)
Your request for review should:
be submitted to the Executive Dean of Faculty or the Head of the University Academic Unit, or delegate;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the Manager, Academic Secretariat (for consideration by the University Appeals Committee);
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Refusal to grant an exemption
Your request for review should:
be submitted to the Executive Dean of Faculty or the Head of the University Academic Unit, or delegate;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the Manager, Academic Secretariat (for consideration by the University Appeals Committee);
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further information, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
If a review is available, how do I request a review?
When do I need to submit the request for review?
How do I apply for an appeal?
When do I need to submit the application for appeal?
Denial of request to withdraw without a financial penalty (ie refund of FEE-HELP debt or tuition fees) due to special circumstances
Your request for review should:
be submitted to the Director of Student Business Services;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
OR
If you are a domestic student who has been denied recrediting of FEE-HELP, you should submit your request for review within 20 business days of receiving the decision.
Your application for appeal should:
be submitted to the University Registrar;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
OR
If you are a domesticstudent who has been denied recrediting of FEE-HELP, you should submit your application for appeal within 20 business days of receiving the outcome of the review.
Denial of request to waive compulsory fee
Your request for review should:
be submitted to the Director of Student Business Services;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the University Registrar;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Denial of request to waive late enrolment penalty
Your request for review should:
be submitted to the Director of Student Business Services;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the University Registrar;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Penalty for non-payment of tuition fees
Your request for review should:
be submitted to the Credit Manager
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the University Registrar;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Decisions relating to student housing fees and dining fees
Your request for review should:
be submitted to the Director of Campus Life;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the University Registrar;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Decisions relating to financial aid disbursements
Your request for review should:
be submitted to the Director of Student Business Services;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the University Registrar;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
include a completed online appeal application form (one page – ADD LINK TO STUDENT APPEALS WEBPAGE) and personal statement template (two pages) and should not be more than 3 pages long. This should fully explain what prevented you from completing your studies;
include any relevant supporting documentation;
be based on the ground that there were extenuating circumstances that prevented you from completing your studies.
You need to submit your request for appeal within 10 business days of receiving notice of the exclusion.
If you are an international student, you should submit your application for appeal within 20 business days of receiving notice of the exclusion.
Refusal of request for a leave of absence (domestic, coursework student)
Your request for review should:
be submitted to the Executive Dean of the Faculty or the Head of the University Academic Unit or delegate;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the Manager, Academic Secretariat (for consideration by the University Appeals Committee);
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Refusal of a request for a leave of absence (international, coursework student)
Your request for review should:
be submitted to the Director of Student Business Services;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the Manager, Academic Secretariat (for consideration by the University Appeals Committee);
be submitted in writing by the student affected by the outcome of the review;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
DECISIONS RELATING TO ASSESSMENT (COURSEWORK PROGRAMS)
Request for review of interim assessment
Your request for review should:
be preceded by consultation with the lead educator about your result (with a view to resolving your concerns);
be in writing;
be submitted to the Associate Dean (SASQ) of the Faculty orequivalent within the University Academic Unit;
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the Executive Dean of the Faculty or Head of the University Academic Unit;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Request for review of final assessment
Your request for review should:
be preceded by consultation with the lead educator about your result (with a view to resolving your concerns);
be in writing via the online application form (available on eStudent) which will be submitted to the Executive Dean of Faculty of Head of University Academic Unit or delegate;
*Please be aware that unless your original result was a fail, if there is no change in result following the review, you may be charged a fee of $50 per subject in respect of which a review was requested.
Unless otherwise advised, you should submit your request for review by 5pm on the Friday of Week 1 of the semester following the final assessment or examination (in respect of which you wish to have the result reviewed).
OR if you received the result after the official release date of results, you should submit your request for review within 10 business days of the resultbeing published.
Your appeal should:
be submitted to the Manager, Academic Secretariat (for consideration by the University Appeals Committee);
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Refusal to grant alternative arrangements for assessment or examination based on accessibility and inclusion requirements
Your request for review should:
be submitted to the Director of Student Success and Wellbeing;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the University Registrar;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Denial of request for deferment of assessment or examination
Your request for review should:
be submitted to the Director of Student Business Services;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the University Registrar;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Denial of request for assessment extension
Your request for review should:
be submitted to the Associate Dean (SASQ) or equivalent;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the Executive Dean of the Faculty or the Head of the University Academic Unit;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the Executive Dean of the Faculty or Head of the University Academic Unit;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Request for review of final assessment
Your request for review should:
be preceded by consultation with the lead educator about your result (with a view to resolving your concerns);
be in writing via the online application form (available on eStudent) which will be submitted to the Executive Dean of Faculty of Head of University Academic Unit or delegate;
*Please be aware that unless your original result was a fail, if there is no change in result following the review, you may be charged a fee of $50 per subject in respect of which a review was requested.
Unless otherwise advised, you should submit your request for review by 5pm on the Friday of Week 1 of the semester following the final assessment or examination (in respect of which you wish to have the result reviewed).
OR if you received the result after the official release date of results, you should submit your request for review within 10 business days of the resultbeing published.
Your appeal should:
be submitted to the Manager, Academic Secretariat (for consideration by the University Appeals Committee);
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Refusal to grant alternative arrangements for assessment or examination based on accessibility and inclusion requirements
Your request for review should:
be submitted to the Director of Student Success and Wellbeing;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the University Registrar;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Denial of request for deferment of assessment or examination
Your request for review should:
be submitted to the Director of Student Business Services;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the University Registrar;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Denial of request for assessment extension
Your request for review should:
be submitted to the Associate Dean (SASQ) or equivalent;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the Executive Dean of the Faculty or the Head of the University Academic Unit;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
If a review is available, how do I request a review?
When do I need to submit the request for review?
How do I apply for an appeal?
When do I need to submit the application for appeal?
Withdrawal of a scholarship of a coursework student
Your request for review should:
be submitted to the Director of Student Business Services;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the University Registrar;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Denial of reinstatement of a scholarship following the withdrawal of a scholarship of a coursework student
Your request for review should:
be submitted to the Director of Student Business Services;
be submitted in writing by the student affected by the decision;
not be more than 3 A4 pages with no more than 10 A4 pages of supporting documentation or evidence;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the review is sought is incorrect.
You need to submit your request for review within 10 business days of receiving the decision concerned.
Your application for appeal should:
be submitted to the University Registrar;
be submitted in writing by the student affected by the review outcome;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat what you said in your request for review. Something more or new needs to be provided for a successful appeal. For further details, see Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving the outcome of the review.
Finding of general misconduct and/or penalty imposed by decision maker other than the University Disciplinary Board
You (as the student affected by the decision) may respond to the decision’s maker’s notification that a finding will be made against you and/or that a penalty will be imposed, by showing cause as to why that finding should not be made or that penalty should not be imposed in relation to the alleged misconduct.
You need to submit your request for review within 10 business days of receiving notice of the proposed finding and/or penalty.
Your application for appeal should:
be submitted to the Manager, Academic Secretariat (for consideration by the University Appeals Committee);
be submitted in writing by the student against whom the finding of misconduct has been made or upon whom the penalty has been imposed;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat any information that you gave to the original decision maker. Instead, you should provide relevant grounds explaining why (in your opinion) the original decision was incorrect. For further details, see Clause 4.2 of the Appeals against Findings of Student Misconduct Procedureand Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving notice of the decision.
If you are an international student, and the decision is to suspend or expel you due to misconduct, you should submit your application for appeal within 20 business days of being notified of this.
Finding of academic misconduct and/or penalty by Executive Dean of Faculty or the Head of the University Academic Unit
Not available
Not applicable
Your application for appeal should:
be submitted to the Manager, Academic Secretariat (for consideration by the University Appeals Committee);
be submitted in writing by the student against whom the finding of misconduct has been made and/or upon whom the penalty has been imposed;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat any information that you gave to the original decision maker. Instead, you should provide relevant grounds explaining why (in your opinion) the original decision was incorrect. For further details, see Clause 4.2 of the Appeals against Findings of Student Misconduct Procedureand Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving notice of the decision.
If you are an international student, and the decision is to suspend or expel you due to misconduct, you should submit your application for appeal within 20 business days of being notified of this.
Finding of academic or general misconduct and/or penalty imposed by the University Disciplinary Board
Not available
Not applicable
Your application for appeal should:
be submitted to the Manager, Academic Secretariat (for consideration by the University Appeals Committee);
be submitted in writing by the student against whom the finding of misconduct has been made or upon whom the penalty has been imposed;
not be more than 3 A4 pages long with no more than 10 A4 pages of evidence or documentation;
include the subject code, subject name and assessment where applicable;
- clearly state why the decision against which the appeal is being lodged is incorrect. This should not simply repeat any information that you gave to the original decision maker. Instead, you should provide relevant grounds explaining why (in your opinion) the original decision was incorrect. For further details, see Clause 4.2 of the Appeals against Findings of Student Misconduct Procedureand Clause 4.3.2. of the Student Review and Appeals Procedure.
You need to submit your request for appeal within 10 business days of receiving notice of the decision.
If you are an international student, and the decision is to suspend or expel you due to misconduct, you should submit your application for appeal within 20 business days of being notified of this.
Appeal templates
The process of submitting an appeal will be a rare occurrence for most students. To assist you, the University has created templates that may make the process easier for you. However, there is no mandated format, and if you choose to structure your response in another manner in accordance with the relevant policy and procedure, it will still be considered. Click on the templates below to download the relevant one for you.
In all applications seeking a formal appeal, you (as the student affected by the relevant decision) should be able to support your application with one or more of the following reasons:
new and relevant material exists that was not reasonably available to you before the decision was made but which would have had a significant impact on the decision; or
an order or penalty imposed on you as a result of a finding of misconduct was excessive or inappropriate in the circumstances of the case; or
a policy or procedure was misapplied that resulted in a real disadvantage to you; or
there was bias or conflict of interest on the part of the decision-maker; or
where the decision is to exclude you for unsatisfactory academic progress, there were extenuating circumstances that prevented you from completing your studies successfully.
If you are unhappy with the outcome of your informal resolution attempts, you may request that the decision which forms the subject matter of your grievance be reviewed. If you choose this route, the original decision will be reassessed to determine whether it was correct.
To begin, check which procedure or policy applies to the review of the decision you are unhappy with. Most requests for review follow the Student Review and Appeals Procedure, but some are excluded or follow a related procedure, as mentioned above.
Once you have identified the applicable procedure, follow the instructions in that procedure to submit your request for a review.
In most cases, this will require you to submit details in writing (of no more than three pages with no more than 10 pages of supporting documentation attached to it) of the grievance as well as your reasons for believing that the decision was incorrect and why it should be reviewed.
Not necessarily. Your application will be assessed against the appropriate policy and procedure. If your application is deemed invalid you will be notified in writing.
A request to review or appeal a decision relating to a grievance is free to students, with one exception.
Where your grievance concerns a review of final assessment results, and the review leads to no change in results (except where the original result was a fail), a fee of AUD $50 per subject reviewed, will be charged to the student.
A decision will be reached by the review officer usually within 20 business days of receiving the request for review and you will be notified in writing together with reasons for the decision.
If you believe the review was incorrect, or where University policy or procedure does not provide for a review in relation to the decision, you may be eligible to submit a formal appeal against the review outcome, or (if applicable) the original decision.
Simply disagreeing with the review outcome or original decision, however, is not a valid reason for submitting an appeal. Read the next FAQ for information to consider before submitting an appeal.
To succeed in an appeal, you will need to prove one or more of the following:
Relevant, new information exists that was not reasonably available to you before the decision was made, which would have significantly affected the outcome; or
the penalty or order imposed on you was excessive or inappropriate when considering all the circumstances involved in your misconduct matter; or
a policy or procedure was misapplied, which disadvantaged you; or
the decision maker was biased or had a conflict of interest; or
where your matter concerned exclusion for unsatisfactory academic progress, you were prevented from successfully completing your studies due to extenuating circumstances.
Appeals should be submitted within 10 business days of you receiving the review outcome (or the original decision where a review is not available) or within 20 business days where:
an international student is advised of suspension/cancellation of enrolment;
an international student is excluded for unsatisfactory academic progress in a coursework program;
an international student is refused granting of a letter of release;
an international student is advised of suspension or expulsion due to a finding of misconduct; or
a domestic student is denied recrediting of FEE-HELP (withdrawal without financial penalty).
Once you have identified the applicable procedure, follow the instructions in that procedure to submit your appeal.
Most commonly, this will require you to submit details in writing (of no more than three pages with no more than 10 pages of supporting documentation attached) of the grievance. This should include your reasons for believing the decision was incorrect and why it should be overturned or changed. Your submission should not simply restate the reasons or arguments submitted in support of your request for review. For further information, see the FAQs above.
This should be submitted to the staff member or University body listed in Schedule B1 of the Grievance Management Policy. You can also find this information in the ‘types of reviews and appeals’ section available on this page.
If you are unsure, please feel free to contact the Office of Integrity for advice, at integrity@bond.edu.au.
No. The University will not accept an appeal submission that:
is based solely on your disagreement with the outcome of a decision;
is submitted by a third party;
exceeds three (3) A4 pages (size 10 font or greater) for the written appeal letter and exceeds ten (10) A4 pages of evidence/documentation;
does not clearly state the decision for which the appeal is being sought;
simply re-states the information provided to the previous decision maker (you need to demonstrate why the previous decision maker’s decision was incorrect); or
fails to reference and meet one or more grounds for appeal outlined in the Student Grievance Management Policy.
This depends on the nature of the decision or dispute, including its complexity and whether the officer or University body determining your appeal believes that oral evidence (like witness testimonies) is required to reach an outcome.
Where a meeting is convened, you will be given notice of the meeting beforehand so that you have enough time to prepare. You will also be entitled to bring a support person to the appeal meeting.
The term ’onus of proof‘ refers to the obligation to provide sufficient evidence to support an appeal. In appeals submitted to Bond, the onus of proof is on the student who has submitted the appeal application. This means that you will be required to provide evidence to support your appeal submission.
You need to provide enough evidence to support the case on a balance of probabilities. This means that your evidence and arguments should ’on balance‘ be more plausible or probable than those submitted by the relevant University decision-maker.
You will be notified of the meeting in advance, with reasonable time to prepare. Depending on the nature of the matter and the parties involved, you may or may not be invited to call witnesses to the meeting.
Prior to or at the beginning of the meeting, the Chair (or his or her delegate) will advise you on how proceedings will be run. The Chair has the discretion to determine the process, including whether the meeting will be held in person or online.
You will be entitled to bring a support person (other than a person acting as a lawyer) to the meeting. A support person can provide moral support to you and, where relevant, assist you in understanding the process.
The Chair may call other witnesses involved in the matter or persons with specific knowledge and experience to provide advice where relevant.
There are various possible outcomes of an appeal. These include that the decision-maker determining the appeal may:
confirm the original decision or the outcome of the review (where applicable); or
set aside the original decision or outcome of the review (where applicable), and replace it with another decision; or
vary the original decision or outcome of the review (where applicable).
Note that if your appeal is against a finding of misconduct and/or orders or penalties issued by a previous decision maker, the University Appeals Committee may make any order available to the University Disciplinary Board in terms of Schedule B of the Student Code of Conduct Policy.
Before the appeal is heard and/or decided, the relevant decision maker generally has 10 business days to determine whether your appeal submission is valid (i.e., whether it meets the requirements of the policy and procedure) and should be accepted. In particularly complex matters, this time period may be longer.
After that, if the Student Review and Appeals Procedure applies to your matter, you will usually receive written notice of the outcome within 20 business days of the decision maker receiving the accepted appeal submission. This notice will include reasons for the outcome of the appeal.
Where another policy or procedure applies to your appeal, please consult that policy or procedure for the relevant timelines. Alternatively, have a look at the ‘types of reviews and appeals’ section on this page for further information.
You may bring a support person (not acting as a lawyer) to any meeting or hearing about your request for review or application for appeal. This person may provide practical and emotional support. They can also help you to understand the process, request a break in the proceedings on your behalf, serve as a witness, and assist with language barriers or other needs. However, they may not present your case for you.
The Bond University Student’s Association (BUSA) is a great place to find a support person. BUSA representatives can also assist you with information and advice on University decisions affecting students.
As a student, you are entitled to seek external professional advice on any matter impacting you as a student prior to the submission of a review or appeal application and during the process. However, you are not permitted to bring a person acting as a lawyer to a meeting relating to your review or appeal submission.
Whether you are permitted to call one or more witnesses during a meeting will depend on the nature of your grievance, the evidence submitted, the parties to the dispute and any other factors which the Chair of the meeting considers relevant.
If you believe that verbal witness testimony is important for the decision maker to understand and determine your case fairly and reasonably, please include this as a request for consideration in your initial submission.
If you have submitted more than one request for a review or appeal at the same time (or where they overlap), your requests will be decided separately, although one may affect the outcome of another.
If there is uncertainty or confusion about which matter/s should be decided first, the Chief Integrity Officer will provide advice and direction.
Yes, you may withdraw a review or appeal at any stage, with one exception. The exception is an appeal against a finding of student misconduct or the orders or penalties relating to that misconduct. In such a case, you have until the beginning of the appeal meeting to withdraw your appeal. At the beginning of the meeting, the Chair of the University Appeals Committee will confirm with you whether you wish to continue.
If you do wish to withdraw your review or appeal, you must do this in writing.
Yes, there are various independent external agencies and tribunals that may be able to assist you. Which one you approach will depend on whether you are a domestic or international student, the nature of your grievance or concern, the outcome sought and any other relevant considerations. FAQS and a list of external agencies are available on our external reviews page.
The Office of Integrity can also advise you on which agency to approach. Please seek advice in writing by emailing us at integrity@bond.edu.au.
Usually, the external agency will expect you to have attempted resolution of your grievance through Bond’s processes first. This means you should pursue your review and appeal options to the end before approaching an external agency for help.
Generally yes, the same process applies to international students as to domestic students. However, in some instances, there may be different timelines applicable to submissions by international students. If you are unsure, please look at the timelines listed in the ‘types of reviews and appeals’ section on this page.
The external bodies available to assist with your grievance may also be different depending on whether you are a domestic or international student. For more information, see our external reviews page.
The process will be conducted in terms of the University’s Privacy Policy and applicable law. This means that your privacy will be respected and confidentiality will be maintained to the extent that this is possible while resolving your concern/s.
Your personal information will only be shared with authorised University staff or external parties who are involved in resolving your grievance, and this will only be done for the purposes of seeking resolution.
Please know, however, that where the grievance involves one or more other people who are not staff members of the University, the University cannot guarantee that those people will not disclose information about it to third parties.
Applications for review and appeal will be monitored by the University Registrar to determine whether there are systemic issues within the University that need to be addressed. This may lead to changes being made at Bond, including changes to policies and/or procedures.
The timelines for resolving applications for review and appeal will also be monitored to promote ongoing quality assurance.
Records will be kept of review and appeal applications, and subsequently disposed of, in accordance with relevant University policies and law.
Respect
We undertake to manage your grievance respectfully and fairly. Please endeavour to do the same when dealing with us and any others involved in your grievance.
Unreasonable, offensive, belittling, derogatory, abusive or threatening conduct will not be tolerated.
By browsing this site you accept that cookies are used to improve and personalise our services to you for a better
experience on our website and for social activity. If you continue, we will assume that you agree to our
use of cookies statement
