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Reviews and appeals

If you believe that a decision you have received from Bond University was made in error, you may be able to request a review and/or submit a formal appeal of the decision. 

Before seeking a review or appeal, you can check whether you can resolve your grievance informally by contacting the person at Bond who made the decision. If your query is in writing, the decision maker will have an opportunity to help you further understand the reasons for their decision and consider your point of view. Informal resolution isn't always available, but the decision maker will be able to advise you if it's an option as a first step towards resolving your grievance.

If attempts at informal resolution have been unsuccessful or that option is not available, read on for information about: 

  • reviewable and appealable decisions, submission details, and deadlines
  • appeal templates and guidance
  • grounds for appeals
  • FAQs

Not all grievances can be dealt with by the reviews and appeals process. If you want to provide us with feedback or submit a complaint, visit feedback and complaints.

For further assistance, contact the Academic Secretariat. 

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Reviewable and appealable decisions, submission details, and deadlines

Click on the types of decisions below to view which decisions can be reviewed and/or appealed, who the application should be directed to and information on application deadlines.

All applications must:

  • be submitted by you (an application submitted by a third party will not be accepted); 
  • be no more than three A4 pages long with no more than 10 A4 pages of supporting documentation or evidence; 
  • clearly state the decision for which you are seeking the review or appeal;
  • include relevant details such as your SID, the program name, subject name, subject code, and assessment name; and
  • in the case of an appeal, identify one or more grounds of appeal.

Where a review is available, you may only submit an appeal after the review process is finalised. 

For review and appeals of most decisions, you should follow the processes set out in the Student Review and Appeals Procedure. If you wish to request a review of an assessment mark or final grade for a subject, follow the process set out in the Review of Results Procedure.

"Business days" means Mondays to Fridays, excluding public holidays and any other days on which the University is officially closed. 

Appeal templates and guidance

The University has created appeal templates that may make the process easier for you. However, there is no mandated format, and if you choose to structure your response in another manner, as long as it meets the requirements set out in the relevant policy and procedure, it will still be considered. Download the relevant templates below. You may also like to check out our Guidance for Appealing University Decisions for helpful tips to optimise your appeal submission. If you're not sure which template to use, contact us for guidance.

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Academic and administrative decisions

APPEAL LETTER

Academic and General misconduct decisions

APPEAL LETTER

Grounds for appeal

When submitting a formal appeal, you must identify at least one of the following grounds of appeal:

  • new and relevant material exists that was not reasonably available to you before the most recent decision was made but which would have had a significant impact on the decision; or
  • a University policy or procedure was misapplied that resulted in a real disadvantage to you; or
  • there was bias or conflict of interest on the part of the decision maker; or
  • an order or penalty imposed on you as a result of a finding of misconduct was excessive or inappropriate in the circumstances of the case; or
  • where the decision is to exclude you for unsatisfactory academic progress, there were extenuating circumstances that prevented you from completing your studies successfully.

FAQs

Click on each of the FAQs below to find out more about appeals and reviews.

Respect

We undertake to manage your grievance respectfully and fairly. Please endeavour to do the same when dealing with us and any others involved in your grievance.

Unreasonable, offensive, belittling, derogatory, abusive or threatening conduct will not be tolerated.