Student Affairs and Service Quality Team
At Bond University College (BUC), we have a dedicated Student Affairs and Service Quality (SASQ) Team to help you adjust to life at university and support you as you transition from a pathway program to your full degree.
The Team will support you with enrolments and study plans, academic progression, and processes and policies. We will also assist you in navigating and using the many university support services offered to students.
We are here for you from the pre-start of your pathway program to after you transition to your full degree program. The Bond University College SASQ Team provides timely and personalised support to ensure that you are set up to succeed in both your pathway and full degree programs. The BUC SASQ Team is available in person, over-the-phone, and by email. Consultations are private and confidential with the goal to provide guidance that will enhance your overall student experience.
Please feel free to get in touch by contacting us at: [email protected] or by ringing (07) 5595 1732.
The Bond University College Student Affairs and Service Quality (SASQ) Team is responsible for providing student support services within the College, including the following:
- Monitoring academic progress, academic warning and exclusion processes
- Facilitating re-admission of excluded students
- Facilitating student academic appeals processes
- Managing academic integrity and student misconduct issues
- Negotiating resolution of student issues
- Advising on enrolment changes and withdrawal without academic/financial penalty
- Liaising with the Student Business Centre on Graduation processes and Student Excellence awards
Crisis, after hours and emergency issues
If you are experiencing a crisis please contact Emergency Services on 000 or refer to the other emergency contact details below:
- Psychological assistance - Queensland Health Acute Care Team: 1300 642 255
- Lifeline Telephone Counselling 24 Hrs Line: 131 114
- Crisis Counselling Service: 1300 363 622
- Mental Health Acute Care Service: +61 7 5537 0660
- Sexual Assault Line: 1800 010 120
- Domestic Violence Line: 1800 811 811
- National Hotline for Domestic Violence and Sexual Assault on 1800 737 732
Main Bond Services
Tel: +61 7 5595 4002
Email: [email protected]
Nyombil Indigenous Support Centre
Tel: +61 7 5595 5616/7
- Self help links
LGBTIQ services and support
We strive to provide a learning environment that is safe and supportive, and we actively encourage all students to understand and respect individuality and diversity. Find out more information about how Bond University caters to the needs of LGBTIQ students both on and off campus, important to both prospective and current students alike. Read more
Students and staff can interact with sexually and gender diverse students and allies or help support diversity and inclusiveness at Bond by joining the Bond Pride Alliance.
Bond University Ally Network
The Bond University Ally network provides support to LGBTIQ staff and students. Members of the Ally network act as a point of contact for staff and students to discuss LGBTIQ issues and concerns. Read more.
Bond Pride Alliance
Bond Pride Alliance is a student group that provides support and awareness surrounding LGBTIQ + issues within and around Bond University. Join our Facebook group.
Counselling and guidance and information on LGBTIQ issues. Our psychologists provide free, confidential counselling service to help you with anything from academic, study pressures through to personal problems. Clinic hours: Monday to Friday 8:30am – 5pm. Find out more.
The Student and Staff Medical Clinic provides medical support for LGBTIQ students and is located within Medical, Psychological and Disability Services – Level 1, Student Court, Building 9. Clinic hours: Monday to Friday 8:30am - 5pm. Find out more.
For more information, including off campus support & services: View full list of LGBTIQ Support Services.
Additional on campus support services
Academic Skills Centre
University life can present new challenges in the form of writing essays, giving class presentations, managing your time and preparing for exams. The Academic Skills Centre team offers personalised help during one-on-one sessions and small group workshops or seminars to improve your skills in all areas. These include academic writing, oral presentations, citing and referencing, grammar and punctuation, organising and structuring an essay and much more.
The services are available to all students at Bond at all levels of study. The Academic Skills Centre also offers a Bond English language assessment test. Read more
The IT Service Desk provides support to staff and students on all aspects of IT Services. Find out more about Computing Support and how you can contact us.
The Nyombil Centre provides academic and cultural support assisting Indigenous students with the unique challenges, in particular related to cultural differences, they may face in moving from remote communities and undertaking the new challenge of University study. Read more
Our on-campus team can guide you through everything from enrolment issues through to student visas and health insurance. Read more
Students living on campus
Students living on campus have access to a variety of support staff, starting with our friendly Receptionists who are the first point of contact for all general enquiries relating to accommodation. Read more
Bond University is committed to being a learning and working environment that is a place of safety and respect. The university has a zero tolerance approach to sexual and interpersonal violence and harassment. Read more
Response to sexual misconduct
Bond University takes very seriously its responsibility to protect students and staff from sexual misconduct. Find out how to contact for support. Read more