Complaints involving the behaviour of others
If your complaint is in relation to unfair treatment, inappropriate, concerning or threatening behaviour on campus or by a Bond University student(s) or a Bond University staff member please visit BondCare. Complaints and concerns can be reported through various portal options.
Other complaints
In most cases, problems can be resolved through informal enquiries and respectful discussion. Where applicable, a formal complaint will not be reviewed unless you have first sought informal resolution before escalating.
Complaint type | Informal resolution | Formal resolution | |
Campus Services (Accommodation, parking, sports centre, security, food & beverage and retail facilities) | Approach a front-line representative of the service area directly | Campus Life | |
Student support services | Approach a front-line representative of the service area directly | Student Success & Wellbeing [email protected] | |
Student administrative and business services (enrolment, examinations, timetabling, graduation, e-student) | Approach a front-line representative of the Student Business Centre | Student Business Centre | |
Program, subject and teaching (content, course materials, teaching facilities, professional accreditation, placements) | Class representatives are elected for most classes – refer to the Class Representatives Policy. Or approach one of the following:
| Academic Secretariat | |
Information technology services (software and learning platforms). | Email: [email protected] | Information Technology Services |
* eTEVALs provide students with a tool to provide feedback on either or both the subject content or subject coordinator performance and should not be used to report serious allegations against staff – see Student Evaluation of Teaching Policy
Help and support
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Faculty
Contacts in faculties and academic units
Faculty / Academic Unit
Email Bond Business School
[email protected] Bond University College
[email protected] Faculty of Health Sciences & Medicine
[email protected] Faculty of Law
[email protected] Faculty of Society & Design
[email protected] Core Curriculum/Transformation CoLab
[email protected] -
Student Advocacy
Email: [email protected]
Visit: BUSA Office Main Campus Building 6, Level 2