Complaints

Complaints involving the behaviour of others

If your complaint is in relation to unfair treatment, inappropriate, concerning or threatening behaviour on campus or by a Bond University student(s) or a Bond University staff member please visit BondCare. Complaints and concerns can be reported through various portal options.

Other complaints

In most cases, problems can be resolved through informal enquiries and respectful discussion. Where applicable, a formal complaint will not be reviewed unless you have first sought informal resolution before escalating.

Complaint typeInformal resolutionFormal resolution 
Campus Services
(Accommodation, parking, sports centre, security, food & beverage and retail facilities)
 		Approach a front-line representative of the service area directly

Campus Life
[email protected]

 

Student support services
(University Library, Academic Skills Support, Careers and Employment, Peer mentoring & tutoring support, Nyombil Centre, Medical Centre & Counselling, Student welfare, inclusion and accessibility)

Approach a front-line representative of the service area directlyStudent Success & Wellbeing  [email protected] 
Student administrative and business services (enrolment, examinations, timetabling, graduation, e-student)Approach a front-line representative of the Student Business Centre

Student Business Centre
[email protected]

 
Program, subject and teaching (content, course materials, teaching facilities, professional accreditation, placements)

Class representatives are elected for most classes – refer to the Class Representatives Policy. 

Or approach one of the following:

  • Program Coordinator
  • Associate Dean SASQ
  • BUSA
eTEVALs*

Academic Secretariat
[email protected]

 
Information technology services (software and learning platforms).Email: [email protected]

Information Technology Services
[email protected]

 

* eTEVALs provide students with a tool to provide feedback on either or both the subject content or subject coordinator performance and should not be used to report serious allegations against staff – see Student Evaluation of Teaching Policy

Help and support