Welcome from our Associate Dean, Jo Bishop

Hi, my name is Jo Bishop and I am one of the four named Associate Deans for the Faculty of Health Sciences & Medicine (HSM). The area that I look after is Student Affairs and Service Quality (SASQ), which means I have the privilege of meeting potential students before they arrive at Bond, again during orientation, during times of success at awards evenings/graduation and as alumni when they return to mentor and give advice. Bondies forever!.

Unfortunately, sometimes life events can come and disrupt our harmony, however the SASQ team and I work with all Heads of Program to ensure that all students are supported where needed and encouraged to reach their potential.

At SASQ, we provide a confidential, personalised support service to ensure students feel safe and listened to. Offering support to students is our number one priority. The current stats around mental health are daunting but together we can support our own wellbeing and those around us to live fulfilled lives.

Health Sciences & Medicine | Student Affairs and Service Quality (SASQ)

Student Affairs and Service Quality (SASQ) provides a professional and responsive support service to the HSM community at Bond University. The aim is to support students to reach their full potential; to be healthy, to build resilience and thrive. 

Meet the SASQ Team

The team can be contacted via email at: [email protected] 

  • Psychological counselling for students (individual or small group)
  • Proactive psychosocial-educational workshops on relevant issues such as building personal resilience, how to be a healthy student,
  • Tailored workshops for specific student groups (e.g. Communicating in Group Work; Preparing for Placement)
  • Support for academic issues
  • Conflict resolution
  • Psychological First Aid (best practice in crisis response)
  • Consultation services to students and staff on topics of concern
  • Referral to other BU services and external agencies as appropriate

Felicity Miller
Manager, Student Health and Wellbeing
Faculty of Health Sciences & Medicine
Email: [email protected]
(If your issue is time-sensitive, please do not solely rely on email)
Mobile: 0437 820 627
Location: (Main Campus) Building 5, Level 1, Room 14
And visiting the Bond Institute of Health and Sport, Gold Coast University Hospital, Tweed Hospital and The Wesley Hospital

Felicity has provided counselling to hundreds of tertiary students, helping them with expected or unexpected issues that affect their well-being and functioning, and which often also have an adverse impact on university. She has a strong interest, additional training and experience in Acceptance and Commitment Therapy (ACT), while also drawing on Cognitive Behaviour Therapy, Dialectical Behaviour Therapy, Solution Focused therapy, Narrative therapy, and Motivational interviewing as appropriate. Felicity employs various  strategies including mindfulness to help clients identify issues, explore alternatives and make their desired changes.

Students report that counselling can help significantly with issues like:

  • Finding personal meaning and life purpose
  • Responding to the impacts of significant changes including life/family/health events
  • Relationship challenges or conflicts
  • Low mood or changes to wellbeing and daily functioning
  • Mental health issues such as anxiety or depression
  • Fatigue and stress management
  • Academic and study-related concerns
  • Responding to a crisis, including Psychological First Aid protocols
  • Interpersonal skills and concerns
  • Dealing with loss and grief
  • Motivation V procrastination
  • Perfectionism V discovery
  • Homesickness and adjusting to university life
  • Sexuality and gender issues
  • Managing substance use and its impacts
  • Harassment and discrimination
  • Concerns about someone else

Individual 50 minute appointments are available throughout the week, either face to face, or via telephone or Skype. Priority will be given to time-sensitive issues, with longer-term or chronic issues possibly being referred externally.

You can make an appointment using our online bookings.

Book now!

If there are no suitable times available online, contact Felicity to arrange an alternative time.

Please download and complete the Intake Form and return email to Felicity prior to your initial appointment (with signature), or bring a hard copy to your first appointment.

NB: To reschedule or cancel an appointment, please advise as soon as possible so the appointment can be offered to someone else. If you require an urgent appointment, please call rather than email, or access other services.

When you access counselling, personal information will be collected at your first session, to enable the appropriate and effective assessment, referral and management of your situation. Collected information is managed in accordance with the Information Privacy Act (QLD) 2009. For Information on how Bond University specifically manages your personal information visit the Bond University Privacy page or access a copy of the University’s Information Privacy Policy

All psychologists in Australia are registered with AHPRA and follow the Australian Psychological Society's Professional Code of Ethics (2007) .

An electronic case management system is used which enables professional, administration and management staff to have appropriate levels of access to personal information, to facilitate the appointment and referral management process and for unidentified data analysis. Personal files are stored for seven years after the last date of consultation. Files may be accessed on request, subject to the exceptions in the National Privacy Principles (NPPs) contained in schedule 3 of the Privacy Act 1988 (Commonwealth).

Personal files are kept secure and confidential by Student Health and Wellbeing except when:
1.    The file is subpoenaed by a court;
2.    Failure to disclose will place the client or another person at risk;
3.    Prior approval has been obtained by the client to:
       a)  Provide a written report to another professional or agency (including academic staff)
       b)  Discuss the information with another person

Student Health and Wellbeing is not a crisis, after-hours or emergency response service. If you are experiencing a crisis please contact Emergency Services on 000 or refer to the other emergency contact details below;

Student Counselling Service
Tel: +61 7 5595 4002
Email: [email protected]

Medical Clinic
Tel: +61 7 5595 4043
Email: [email protected]

Disability Office
Tel: +61 7 5595 4002
Email: [email protected]

Tel: +61 7 5595 1234 (24 hours)
Email: [email protected]

Nyombil Indigenous Support Centre
Tel: +61 7 5595 5616/7

Academic Skills Centre
Tel: +61 7 5595 4783
Email: [email protected]

Career Development Centre
Tel: +61 7 5595 3388
Email: [email protected]

Student Business Centre
Tel: +61 07 5595 4049 
Email: [email protected]

Respect now, always campaign
Sexual assault or harassment is never okay. Bond has specialist staff trained in responding to serious incidents and providing the appropriate support and privacy to victims of harassment and cooperates with Queensland Police by assisting with enquiries and investigations. 

Response to sexual misconduct
Bond University takes very seriously its responsibility to protect students and staff from sexual misconduct. If you are victim of and require support for sexual assault, sexual harassment, sexual exploitation and intimidation, stalking, and relationship violence.

Bond University strives to provide a learning environment that is safe and supportive and we actively encourage all students to understand and respect individuality and diversity. Find our more about information and support services offered to the Bond community.

Students and staff can interact with sexually and gender diverse students and allies, or help support diversity and inclusiveness at Bond by joining the Bond Pride Alliance.

Support Services:
Diverse Voices Peer to peer telephone and internet counselling
Queensland AIDS Council - Sexual health and wellbeing
The National LGBTI Health Alliance
Trans Student Educational Resources

Read more

Mental Health First Aid (MHFA) is much like physical First Aid, in that it empowers community members to provide effective initial support to someone who is developing a mental health problem, has a worsening of an existing mental health problem or in a mental health crisis. The first aid is given until appropriate professional help is received or the crisis resolves. Felicity is an accredited MHFA instructor, offering this important course to staff and students right across the Faculty.

Mental Health First Aiders learn the signs and symptoms of mental health problems, where and how to get help and what sort of help has been shown by research to be effective. Staff and students can choose between completing Standard MHFA over 2 days, or MHFA for Tertiary Students which is a blended option, involving online modules followed by a 4-hour workshop with Felicity. Both options lead to-based 3-year Mental Health First Aider accreditation, which is internationally recognised. Watch iLearn for course offerings, and contact Felicity with any questions.

The Student Affairs and Service Quality (SASQ) team within the Faculty of Health Sciences and Medicine appointed Felicity Miller in the new position of Manager, Student Health and Wellbeing.

It was SASQ's absolute commitment to the health and wellbeing of it students and staff, that attracted Felicity to the position. Felicity was previously a Senior Psychologist with the Counselling Service at James Cook University in Cairns and has enjoyed the challenges and rewards of supporting tertiary students for over 20 years.

Felicity’s focus is to provide evidence-based best practice psychological interventions to ensure students stay well, study well and succeed. Her aim is to encourage and support students to build resilience and insight, to learn how to manage difficult thoughts, feelings and experiences, and to cultivate long-lasting healthy vitality and well-being through committed, values-based actions.

She grew up in country NSW in a large family that fuelled this curiosity and gave her endless examples of human behaviour and connections to observe and learn from. It was a combination of her childhood and her personality style that drew her to psychology and education and turn her interest in humans and the human condition, into a career. She’s taught at Primary School in Kakadu Northern Territory, at TAFE in both Sydney and country NSW, and was the first Health Education Officer in a NSW Area Health Service to implement Non-Smoking Policy throughout the hospitals and Community Health Services of the Illawarra region.

Felicity holds a Bachelor of Arts (Psychology) and Graduate Diploma of Education from the University of Wollongong, a Master of Education from Deakin University, and a Post Graduate Diploma of Psychology from Charles Sturt University. Felicity has studied both as a fulltime, on campus and distance/external part-time student, and understands the unique challenges of being a university student.

Her personal and professional passion since 2006 has been Acceptance and Commitment Therapy (ACT) and immediately prior to joining Bond University, she was in a private practice with Brisbane ACT Centre, Milton, Queensland’s Centre of Excellence for Acceptance and Commitment Therapy.  

The SASQ Team (Left to Right): Felicity Miller, Dr Jo Bishop, Louise Rumian and Audrey Chung