We've got the answers to your frequently asked questions
At Bond University, we remain committed to ensuring our exceptional student experience can be enjoyed by every student – whether you're located in Australia, or overseas.
You may have some questions about your upcoming semester, and we're here to help. Browse the answers to our most frequently asked questions below, or get in touch with your Regional Manager.
Are you an international student? View our dedicated webpage to find comprehensive information on travelling to Australia to begin your studies. Learn more.
Questions and answers
Do you have a question about starting study in our upcoming semester? Find the answer below.
I am currently in Australia. Can I come to campus?
We are looking forward to students safely joining us on campus where possible for face-to-face classes, especially for small group instruction (tutorials, seminars, workshops and lab sessions). Please note that some classes or aspects of certain subjects may continue to be delivered remotely for now.
Those who cannot attend classes in person will still experience Bond's standout student experience through our multi-modal class delivery.
To satisfy their visa requirements, all international students must commence study on the Gold Coast / at the Bond University campus upon arrival in Australia.
I’m overseas and unable to travel to Australia at this time. Can I start my studies at Bond remotely?
We understand there will be some students who will not be able to travel to the Gold Coast for the beginning of the next semester. The University is committed to continuing a multi-modal approach to teaching in 2022, meaning students can begin their studies, including all assessments, on campus and/or remotely.
There may be circumstances where certain programs are not available remotely – please refer to your preferred program's webpage to confirm it is being delivered in a multi-modal format.
Please note that for international students, it is a visa requirement to be studying on the Gold Coast / at the Bond University campus once you arrive in Australia.
How long will remote learning be available for?
Multi-modal delivery of classes is temporary, but we are committed to continuing to offer flexible learning options throughout 2022 and while Australian border restrictions remain in place.
What technology do I need to be able to study remotely?
The most important thing is that you have access to a personal computer, laptop or tablet, as well as a reliable internet connection. As a Bond student, you will have access to our University ‘Blackboard’ online learning platform, iLearn, which has a built-in interactive online classroom feature called Collaborate. We recommend using Chrome.
How do I access Collaborate?
Once you are admitted into your program, you will be able to access Collaborate through your iLearn Student Portal – you don’t need to download it. You will join sessions directly from a web link provided by your lecturer, or from your subject page in iLearn.
How will assessments and group projects work?
Assessments will continue to be tailored to remote learning, ensuring assessments remain engaging, authentic and rigorous. They will be a mix of online tests, take-home examinations and alternative assessments.
Technology and tools such as Collaborate – which allows for break-out rooms for group work – Microsoft Teams via Office 365 and other technological tools will support productive, seamless group project work.
How do I book an online appointment with the Academic Skills Centre?
Bond’s Academic Skills Centre offers a range of services including free one-on-one help in organising your assignments, academic writing style, referencing, English and Maths. You can book an online appointment with the Academic Skills Centre online via your iLearn student account. Alternatively, you can book by emailing [email protected].
How do I contact my lecturer?
At the start of the semester, you will be provided with the contact details for your lecturers and Faculty staff. You can contact them directly. You can find the contact details for your academic or Faculty staff via the Staff Directory.
How do I book an appointment with counselling?
Medical and counselling services provided by Bond University will continue to be available on a bulk-billing basis for eligible students and where possible has been expanded to allow remote (telehealth) consultations. Students located in Australia can access counselling support through Bond – email [email protected] to book an appointment. For students located overseas, we encourage you to contact counselling support in your home country.
What additional support will be available for students who are studying remotely?
The University is very aware that the remote delivery of your subjects using technology must meet your expectations of Bond’s high standards of teaching, learning, resources, support and student welfare. This alternative format for the delivery of our classes will be accompanied by a range of services consistent with the high standards we expect of ourselves in relation to your experience.
For instance - we will provide:
- Study assistance and support sessions;
- Private online academic consultations;
- Additional online academic resources;
- Careers advice;
- Enhanced Information Technology Services help-line services;
- Greater access to online library services;
- Online social events; and
- Advice and support for administrative, enrolment and other services.
Medical and counselling services will continue to be available on a bulk-billing basis for eligible students and where possible has been expanded to allow remote (tele health) consultations.
What resources and services are available from the Library?
The Library has an extensive collection of online resources including ebooks and journals, which you will be able to access from wherever you are located.
The Library team also provides virtual services to support you with your questions and assignments. You can reach out to the team in a number of ways, including online chat and consultations, as well as referring to help resources and FAQs. Visit the Library’s website to search for resources, use virtual services and get contact information.
What are the latest interstate travel restrictions? Do they affect me?
To slow the spread of COVID-19 the Queensland Government has, from time to time, restricted entry into the State. For more information including quarantine requirements, visit the Queensland Government website.
I am relocating to the Gold Coast from within Australia. Will I be allowed to enter Queensland?
From 1am Saturday, 15 January, 2022, domestic travellers are able to travel to Queensland with no restrictions. Queensland entry passes are no longer required for anyone travelling to Queensland from anywhere in Australia.
When is the Census Date?
The Census Date is four weeks after the semester starts.
Australia is an inclusive and welcoming country. The Gold Coast is home to 32,000 international students from more than 130 countries, and has earned a reputation as Australia’s favourite classroom for international students. Bond University is also renowned for its global cohort and perspective, Almost 50 per cent of students are international, hailing from more than 90 countries. We look forward to welcoming international students back to campus, and the Gold Coast, as soon as possible.
Am I able to travel to Australia to commence my studies?
With Queensland opening borders to all fully vaccinated student visa holders with no quarantine required, Bond University’s campus is open and ready to welcome you as soon as you are ready and able to safely travel.
Eligible students who meet the criteria outlined below no longer require an exemption to travel to Australia. In addition, eligible fully vaccinated international travellers are able to travel into Queensland as of 1am Saturday 22 January, with no quarantine required on arrival.
- Hold a valid student visa
- Be fully vaccinated and travel no earlier than seven days after receiving a completed dosage of a vaccine approved or recognised by Australia’s Therapeutic Goods Administration (TGA)
- Provide proof of COVID-19 vaccination status and certificate requirements - available on the Australian Passport Office website.
- Present a negative Rapid Antigen Test (RAT) within 24 hours of your flight's departure, or a COVID-19 Polymerase Chain Reaction (PCR) test taken within 72 hours of departure (please note that some airlines may require a PCR test depending on where you are travelling from / through to travel to Australia).
I am onshore in Australia, but not on the Gold Coast. Do I have to move to the Gold Coast to commence my studies on campus?
For international students, it is a visa requirement to be studying on the Gold Coast / at the Bond University campus once you arrive in Australia.
Students who are currently in Australia and are able to relocate to the Gold Coast are recommended to complete their classes face-to-face. Some programs within the Faculty of Health Sciences and Medicine require mandatory on-campus attendance.
Do I need a visa to start studying remotely?
Yes, students currently outside of Australia are recommended to submit their visa application as soon as they have the required supporting documentation, for example health check, English language testing and evidence of financial capacity.
Students do not need a visa if they are offshore and studying remotely (online) with an Australian education provider, however all students are required to have a student visa to enter Australia.
The Australian government has recommenced granting student visas for applications lodged outside of Australia. This will ensure that when borders re-open, students will immediately be able to make travel arrangements.
If you are currently in Australia, you must not allow your student visa to lapse, even if you are studying remotely. You should submit your visa application to the Department of Home Affairs immediately.
I have a visa to start next semester, but I am not in Australia. Do I need to apply for a new visa if I come to campus at a later date?
You will be able to enter Australia for future semesters on your original visa that was granted as long as the visa remains valid. We recommend that you check your visa is valid at least a month before travelling. If you have a COE for a later start, your visa is likely to remain valid, but as always, check with Australian immigration directly. Before your visa expiry date, you may need to apply for a new student visa to ensure you have a valid visa to complete your studies and graduate.
Can I receive a refund on my visa application charge?
The Australian government recently announced that anyone who arrives in Australia between 19 January, 2022 and 19 March, 2022 will be eligible for a refund of their visa application charge. This includes students who already have a visa and may have already travelled to Australia on that visa before returning to their home country during the pandemic. It will also apply to students who apply for a student visa now, provided they are granted a visa and travel to Australia before 19 March 2022. It does not apply to students who are already in Australia. As this initiative is managed by the Department of Home Affairs (DHA) and not Bond, we encourage you to review the DHA website which will soon be updated with eligibility, application and refund information.
Will remote (online) study be counted towards my eligibility to apply for a Temporary Graduate (subclass 485) visa (Post Study Work Visa) following completion of my studies?
The Australian Department of Home Affairs will be making changes to eligibility for subclass 485 visas for those impacted by COVID-19. Studies undertaken outside of Australia as a result of COVID-19 travel restrictions will count towards the Australian Study Requirement for existing and new student visa holders. However, in order to meet this requirement, you must hold a student visa. Students who are overseas are recommended to submit their visa application as soon as they have the required supporting documentation.
I’m no longer able to take a formal English test (i.e. IELTS or TOEFL) as testing centres are closed. What are my options?
We understand English Language Test Centres are closed in many countries and we may be able to assist you with alternative arrangements for you to satisfy Bond’s entry requirements, depending on your circumstances. Please contact your Regional Manager to discuss options.
In order to obtain a student visa, you will still be required to provide a formal English language proficiency test (IELTS, TOEFL, PTE) if evidence of your English language proficiency is requested. Additional time will be granted for applicants to provide English language test results, biometrics and health checks where COVID-19 has impacted services. Timeframes are up to 90-days but the Department will be considerate and flexible if country restrictions prohibit this.
My school has been closed and I cannot access my formal school results or transcripts. Will you accept other documents instead?
We understand that sourcing certified academic results may be difficult at this time. Our Admissions team can consider alternative documents so that we can continue to assess your application and issue you an offer. If you have questions about your documents, please contact your Regional Manager.
I live in a different time zone. When will my classes be?
The timetabling for the upcoming semester is being finalised, and class times will vary by program and the location of the program's student cohort. You will receive more information when it is time to enrol and confirm your timetable.
I am an international student located overseas. How can I access counselling support?
Due to legal and health practitioner requirements, Bond University counsellors cannot offer remote counselling services to students located overseas. If you are an international student commencing your studies overseas, we encourage you to contact counselling services in your area for support.
Information on student visas has been sourced from the Department of Home Affairs website. For further detail on student visas, please refer to the Department of Home Affairs.
What are the key dates for the next semester?
Enrolment through eStudent will be available on Monday, 28 March for students to finalise their enrolment.
Orientation will begin on Tuesday, 10 May, with classes commencing on Monday, 16 May. A normal 12-week teaching semester will follow.
You can view the full academic calendar here.
Our on-campus student accommodation is fully booked out for the May 2022 semester. There is a variety of other options to explore for both domestic and international students looking for accommodation on the Gold Coast. Learn more about off-campus accommodation.
Can I live on campus?
We recognise that some students may not be able to travel to campus for the semester. If a student cannot take up their place in on-campus housing due to COVID-19 border restrictions, the room fee and balance of the dining plan will be refunded.
If you have any queries or require any further information in relation to student housing, please contact:
+61 7 5595 5000
What to do if you have COVID-19?
If you have COVID-19, please see our General Health Information for the latest advice.
What do I need to know about 2022 tuition fees?
Confirmed 2022 fees are now published on the program and subject pages on our website. Find your program.
The Bond University Refund Policy can be accessed here.
Will the Student Services and Amenities Fee be levied?
Regardless of whether students are studying remotely or on campus, all Bond students have access to an extensive range of support services, including employment and career advice, student advocacy and legal services, and more. Students can access all services remotely. These services are supported by the Student Services and Amenities Fee, which will be levied in the upcoming semester. For those unable to study on-campus due to border and travel restrictions imposed by Government, the 2022 Student Services and Amenities Fee will be set at the part-time rate. Eligibility to apply for the part-time rate is based on travel restrictions, if applicable. Learn more and apply here.
Orientation for our May intake begins on Tuesday, 10 May, 2022. Check out the full schedule and register for events on the Orientation webpage.
What I do if I have COVID?
The Queensland Government provides information in relation to COVID-19 on their website.
The University will work with you to put in place a plan to support your studies. If you have COVID-19, you must inform the University by emailing CV Support. Students who knowingly attend campus during a period when they are required to self-isolate will be in breach of the University's regulations.
If you are staying in on-campus accommodation and are required to isolate support will be provided, including providing food services to your room while you are in isolation, providing telehealth medical services, welfare support and Rapid Antigen Testing (if needed). Please email CV Support.
Your Regional Manager is here to help with any specific questions you have about starting in May.