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External reviews

An external review is when a person or agency outside of Bond - who is impartial and independent – looks at your concern. This process is explained in the Student External Review Procedure.

If you’re unhappy with how your grievance or concern has been dealt with or consider the outcome to be made in error, you may be able to seek an external review. 

Normally, you can only request an external review after you’ve gone through the University’s internal grievance processes and received a final outcome.

There are two main options for students to seek an external review: the Student Ombudsman and the National Student Ombudsman.

Student Ombudsman

If you are a current student and have received the outcome of a formal appeal, you can, in most cases, ask the Student Ombudsman to review that outcome. The Student Ombudsman will conduct such inquiries as they think fit. They do not act as an advocate for the student or the University. 

The Student Ombudsman cannot change the decision under review, but they will check whether the University followed its published policies and procedures in reaching the outcome. They may conclude that the University acted reasonably and within its policies and procedures or they make one or more recommendations to the University, including that the University review its decision further or review its policies and procedures 

National Student Ombudsman

The National Student Ombudsman is available for students to escalate complaints for a range of issues including student safety and wellbeing, racism and racial vilification, discrimination, gender-based violence, course administration, and the fairness and effectiveness of student complaints processes.

Other Agencies

If your issue cannot be escalated externally to either Ombudsman, there are a range of other agencies that may be able to assist you.

Respect

We undertake to manage your grievance respectfully and fairly. Please endeavour to do the same when dealing with us and any others involved in your grievance.

Unreasonable, offensive, belittling, derogatory, abusive or threatening conduct will not be tolerated.