Frequently asked questions
Health and wellness
The University has set up a Coronavirus Response Team to monitor all aspects of the situation and ensure the health and safety of our community. The team is taking daily advice from the relevant Federal and State government agencies. Up-to-date information is published on this webpage.
Strict protocols have been put in place to ensure that individuals who are at-risk of carrying the COVID-19 coronavirus are separated from the University community.
Bond University has implemented additional protocols and procedures including:
- Elevation of hygiene procedures around food and beverage outlets.
- Continuation of the review of large gatherings and particularly those that involve external visitors.
- Further protective protocols in our Medical Centre.
- Bond University is promoting healthy personal hygiene habits as advised by health experts and introducing other practical measures, including the installation of hand sanitiser units throughout the campus and antiseptic wipes in busy shared facilities. All students and staff are asked to take additional care at this time.
The University is also developing contingency plans to ensure we are able to deliver academic programs, assessments and exams, and essential services if circumstances worsen.
The most common symptoms of COVID-19 are fever, tiredness, and dry cough.
Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually.
Some people become infected but don’t develop any symptoms and don't feel unwell.
Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing.
Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.
More information: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses
Social distancing is important because coronavirus (COVID-19) is most likely to spread from person-to-person through:
- Direct close contact with a person while they are infectious or in the 24 hours before their symptoms appeared.
- Contact with droplets from a confirmed infectious person's cough or sneeze, or
- Touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.
So, the more space between you and others, the harder it is for the virus to spread.
Here are some ways to stop or slow the spread of infection:
- If you are sick, stay away from others.
- Where practical, stay more than 1.5 metres from others.
- Sanitise your hands when entering and leaving buildings.
- Regularly clean and disinfect high touch surfaces.
- Use tap and pay rather than handling money.
- Try and travel at quiet times and try to avoid crowds and open vehicle windows where possible.
Read the Am I at risk? section of this website carefully.
If you are in an at-risk category by virtue of the travel you have undertaken or contact you have had with a confirmed case of coronavirus (COVID-19) than you should act decisively. Contact HR to discuss appropriate work from home or leave arrangements.
If you are not in an at-risk category, please follow the advice of your doctor regarding attending to your work or studies. Normal requirements for medical certificates to explain absences will apply.
If you are identified as being at-risk under Bond University criteria or Queensland Health criteria and you are required to self-quarantine, you must comply with the requirement of the authorities and the University. You should contact your manager as soon as practicable, and speak with HR regarding your circumstances.
Self-quarantine means staying at home and not accepting visitors. People who are in quarantine should not attend public places, in particular work, school, childcare or public areas of university campuses. Only people who usually reside in their home or other place of residence should be permitted on the premises. Do not allow visitors into the home or residence. There is no need to wear masks in the home or residence. Where possible, get others such as friends or family, who are not required to be in quarantine, to get food or other necessities for you.
Wherever it is practicable:
- Keep a reasonable distance away from others during meetings (1.5 metres is recommended).
- Limit the length of in-person meetings to 2 hours at the most where participants can be appropriately separated and no more than 15 minutes where space is more confined.
- Consider meeting outside or using video or teleconferencing for meetings.
- Wash your hands thoroughly and frequently and use an alcohol handwash where possible.
- Avoid touching your face, including rubbing eyes.
- Avoid handshaking, hugging, air kissing, touching or group selfies.
- Sneeze into a tissue and cough into your elbow.
- Disinfect high touch surfaces regularly and keep your desk, keyboard and mouse clean and tidy.
- Don’t share food or drink.
- Eat lunch at your desk or in your room in preference to using common rooms.
You should contact your manager as soon as practicable, and speak with HR regarding your circumstances .
Staff can help by:
- Observing simple personal hygiene to reduce exposure to illness - as per the World Health Organization Novel Coronavirus advice for the public
- Staying at home when you are unwell
- Avoiding large public gatherings
- Keeping a distance of 1.5 metres between you and other people where possible
- Minimising physical contact, especially with people at higher risk, such as older people and people with existing health conditions
- Ensuring your personal contact details (including mobile number and emergency contacts) are up-to-date. Please login to your employee details via the Web Self Service site.
If your specific query about the coronavirus isn’t answered on this webpage you can contact [email protected]
You should contact your manager as soon as practicable, and speak with HR regarding your circumstances.
Using your Bond-provided laptop is the best option for working remotely. However, if you don’t have a Bond laptop and need to use your personal computer at home, we have published a “Remote Work Readiness” web page that provides a list of resources and tools for both teaching remotely and preparing for remote work.
If you need access to specialised software that you would normally access on your Bond desktop computers, or you require access to Bond network-based files from your Group (Bond “G:\”) drive or your Personal (Bond “H:\”) drive, you will need to be registered for Multi-factor Authentication. Instructions on this, including how to gain access via the Bond Gateway are included in this knowledge base article.
In the meantime, it is recommended that if you have critical files on your Bond desktop that you might want to access remotely, to copy those files over to Bond’s OneDrive file system, where you will be able to access them without Multi-factor Authentication.
Please follow these instructions to copy only the files that you will need to OneDrive: https://bond.service-now.com/kb_view.do?sysparm_article=KB0009409
ITS in conjunction with OLT have published a “Remote Work Readiness” web page that provides a list of resources and tools for both teaching remotely and preparing for remote work. A couple of things to consider first:
If you are using your personal computer to access Bond resources remotely, you will need to take extra steps to ensure your work stays secure.
- Check your PC and operating system meet the minimum recommended requirements – Windows 10 or MacOS version 10.13 (High Sierra) or higher.
- Enable automatic updates on your computer and web browser to keep your system secure and up-to-date.
- To prevent unauthorised access, install anti-virus software and enable your firewall if available
It is recommended that if you have critical files on your Bond desktop that you may wish to access remotely, copy those files to Bond’s OneDrive file system, where you will be able to access them more easily from off campus. Please follow these instructions to copy only the files you will need to OneDrive:
Using your Bond-provided laptop is the best option for working remotely. However, if you do not have a Bond laptop and need to use your home-based personal computer, follow these steps to prepare. Do not forget to do a test-run to make sure your equipment works as expected.
Bond-provided desktop machines cannot currently be utilised off-campus.
It is important that if possible, you attend the briefings being held this week by OLT on how to use the Collaborate tools. Further information can be found at: https://bond.service-now.com/kb_view.do?sysparm_article=kb0009421
Learning & teaching
Treat the student with care and sensitivity. It is more likely that the student does not have COVID-19 (there are many cases of common influenza circulating at the moment).
Advise the student of the importance of good hygiene practices and responsible social distancing, and explain that anyone who is currently unwell or experiencing flu-like symptoms should access the class remotely. Refer them to the University Medical Clinic, and follow up as much as practicable to make sure they have kept up with the content.
For more help, email CV Support.
Please be aware of the high levels of anxiety and concern among our students at this time. Listen carefully and patiently to their concerns and treat them with empathy. Always try to refer them to the best point of contact for the particular questions they have. This might be:
- This website for questions about the University’s response to Coronavirus (COVID-19)
- The Student Business Centre for questions relating to their enrolment
- Their lecturer or Faculty Associate Dean (SASQ) for academic questions
- The Medical Centre and University Counselling Services for concerns about their health and/or anxiety
We strongly encourage that staff-student consultations be conducted through online, email or phone, and avoid meetings in closed offices. Please be aware that students may be looking for additional support in these final, compressed weeks of semester.
Staff are strongly encouraged to utilise iLearn and the interactive tools available through the LMS to engage with students who may be studying remotely. Some helpful information can be found at:
All international travel on University business or study, for staff and students, has been suspended. There will be a stop placed on all international travel until at least 20 April.
Any request for international travel approval will not be considered until after this stop is lifted. After that date, applications will be reviewed centrally and assessed according to the nature and risk-profile of the travel itinerary. Applications for international travel can be registered at: bond.edu.au/covid19travelapplication.
We request, in the strongest terms, that all students and staff carefully reconsider any planned international travel for personal reasons.
You should give careful thought to the risks involved with any travel during this fast-moving pandemic. Be aware of DFAT Travel Advice advising against any international journey. Note that all countries and institutions globally are being impacted by this pandemic and that travel restrictions and other policies can change at short notice. Your travel insurance is unlikely to cover coronavirus (COVID-19) related claims.
Any student or staff member undertaking international travel will be required to comply at all times with all policies and conditions (current and future) required by the University. In the current environment, University policies may change rapidly, and previously-awarded approvals may be rescinded.
All personal travel is at your own risk, and you must take into account the potential impact that sudden travel bans or a period of self-isolation on your return may cause. The University carries no responsibility for your safe return in cases of personal travel.
To help us plan, all staff and students should register their personal international travel plans at: bond.edu.au/covid19travelregister
The Queensland Government has implemented stronger state border controls. The new restrictions in place from 12.01am on Friday April 3 2020, replace the current arrangements which enabled people to cross the border provided they self-quarantine for 14 days. These restrictions are in place until further notice.
The circumstances surrounding the coronavirus (COVID-19) pandemic are developing quickly. We are monitoring the situation carefully and will be responding accordingly to protect the health of our community. Unfortunately, this may require us to change some of our plans at short notice. In those circumstances, we will do our very best to keep everybody who is impacted fully informed.
The University has reviewed all of its major events and we have no University gatherings scheduled that fall outside of the Government guidelines.
We also remain in close contact with Bond University Student Association President Charles Fewster and his committee regarding student events. BUSA are to be praised for their responsible and collaborative approach.
Please contact the event organiser if you have questions.