Appeals & complaints resolution
Bond University aims to offer excellence through learning and teaching, participation in student life, and through the services and facilities we offer. This includes having fair and transparent processes and procedures to deal with issues that arise during your time at Bond University.
Grievance resolution is available to assist current students and applicants seeking to enrol in a program of study to:
- request a review and submit an appeal against a decision made by the University; or
- make a complaint about your treatment within the University.
The University understands that an unfavourable decision may cause stress and anxiety in some people. Complaints and appeals will be managed in a manner that is respectful to all parties. The University expects all persons (complainants and respondents) to be treated with respect, fairness and without harassment.
Unreasonable conduct (including disrespectful behaviour, unreasonable persistence, arguments, demands or vexatious conduct) will not be tolerated. The University reserves the right to cease engaging with any persons displaying ongoing written or verbal behaviour that, having regard to all circumstances, would be offensive, belittling, derogatory, abusive or threatening to another person.
The University provides free confidential counselling services for staff and students experiencing stress and anxiety. For more information visit our Psychological Services page.