Skip to main content
Start of main content.

Mediation Training

Most professionals will be called upon to deal with conflicts or disputes in the workplace throughout their career, regardless of their role, industry, or position. However, mastering the skills to confidently deliver mediation, thereby resolving issues and facilitating negotiations, can seem daunting.

Our Mediation Training 1: Process and Skills microcredential has been designed for those seeking the knowledge, skills and strategies to successfully conduct effective mediation and dispute resolution.

  • Delivered by our highly experienced and accredited instructors, the course is offered three times a year and delivered online via a 5-day workshop.

    This highly interactive introductory course will guide you through the role and function of mediators, Family Dispute Resolution Practitioners, support persons and other professionals. You will explore and interrogate the ethical and professional obligations of mediators together with the challenges that they face in practice, and then apply the practical skills and strategies used by mediators through case studies, roleplay, simulations and practical exercises.

  • The Mediation Training 1 course covers ten specialised topics:

    • Defining mediation and family dispute resolution
    • Negotiation in mediation and family dispute resolution
    • Mediation and family dispute resolution models
    • Pre-mediation processes
    • Mediation and family dispute resolution skills
    • Mediation and family dispute resolution attitudes, behaviours and values
    • The mediation and family dispute resolution process
    • Ethical conduct and professional relations in mediation
    • Specific issues in mediation and family dispute resolution
    • Cultural competency in mediation and family dispute resolution
  • This course will benefit anyone wishing to add mediation to their professional skill set. It is suited to learners from a wide variety of professional backgrounds, including lawyers, psychologists, social workers, counsellors, educators, businesspeople and human resources professionals.

  • Upon completion of the course, you will be able to:

    • Identify and apply mediator skills, strategies and techniques within the context of facilitative mediation and family dispute resolution processes
    • Actively participate in simulated mediation role plays in preparation for a mediation assessment
    • Apply mediation knowledge, attitudes and values in conducting a mediation process 

    The course can be completed on its own or in conjunction with our Mediation Training 2: Practice and Assessment microcredential for a flexible and accelerated pathway to National Mediation Accreditation. This course is compliant with the National Mediation Accediation System (NMAS) approval standards.

    Upon successful completion, you will receive a digital Certificate of Achievement in recognition of your new competencies.

Delivered by our highly experienced and accredited instructors, the course is offered three times a year and delivered online via a 5-day workshop.

This highly interactive introductory course will guide you through the role and function of mediators, Family Dispute Resolution Practitioners, support persons and other professionals. You will explore and interrogate the ethical and professional obligations of mediators together with the challenges that they face in practice, and then apply the practical skills and strategies used by mediators through case studies, roleplay, simulations and practical exercises.

Course FAQs