Welcome from our Associate Dean, Dr Marcus Randall

Welcome to the Bond Business School! My name is Marcus Randall and I’m the Associate Dean for Student Affairs and Service Quality (SASQ) in the Bond Business School (BBS). Working closely with Angela Higgins, Manager for Student Affairs and Service Quality, our School SASQ Office provides a key point of contact to all BBS students as they navigate the complexities of enrolment, progression, examination, and graduation during their time with us.

We understand that tertiary study can be challenging, and our SASQ team is committed to providing a professional and responsive support service to BBS students. Student health and wellbeing is a key priority and toward that end, we can assist as necessary by providing a confidential, personalised support service.

Should you need assistance, please don’t hesitate to contact us by email at: [email protected]u or phone our office on +61 7 5595 2266 to arrange an appointment.

Student Affairs and Service Quality

The Student Affairs and Service Quality (SASQ) Office is responsible for providing student support services within the School, including the following:

  • Supporting all students, one by one, to help to achieve their business and academic goals
  • Running the undergraduate Business Mentoring Program and the Business Academic Support Program (BASP)
  • Monitoring academic progress, academic warning and exclusion processes
  • Facilitating re-admission of excluded students
  • Facilitating student academic appeals processes
  • Managing academic integrity and student misconduct issues
  • Managing disability service plans
  • Coordinating student representation
  • Negotiating resolution of student issues
  • Advising on enrolment changes and withdrawal without academic/financial penalty
  • Liaising with the Student Business Centre on Graduation processes and Student Excellence awards
  • Assessing applications for extensions, credit, and internships
  • Assessing exchange and articulation proposals

If you are experiencing a crisis please contact Emergency Services on 000 or refer to the other emergency contact details below;

LGBTIQ Services & Support

We strive to provide a learning environment that is safe and supportive and we actively encourage all students to understand and respect individuality and diversity. Find out more information about how Bond University caters to the needs of LGBTIQ students both on and off campus, important to both prospective and current students alike. Read more

Students and staff can interact with sexually and gender diverse students and allies, or help support diversity and inclusiveness at Bond by joining the Bond Pride Alliance.

Bond University Ally Network

The Bond University Ally network provides support to LGBTIQ staff and students. Members of the Ally network act as a point of contact for staff and students to discuss LGBTIQ issues and concerns. Read more.

Bond Pride Alliance

Bond Pride Alliance is a student group that provides support and awareness surrounding LGBTIQ + issues within and around Bond University. Join our Facebook group.

Counselling services 

Counselling and guidance and information on LGBTIQ issues. Our psychologists provide free, confidential counselling service to help you with anything from academic, study pressures through to personal problems. Clinic hours: Monday to Friday 8:30am – 5pm. Find out more. 

Medical support 

The Student and Staff Medical Clinic provides medical support for LGBTIQ students and is located within Medical, Psychological and Disability Services – Level 1, Student Court, Building 9. Clinic hours: Monday to Friday 8:30am - 5pm. Find out more.

For more information, including off campus support & services: View full list of LGBTIQ Support Services

Student Learning Support

University life can present new challenges in the form of writing essays, giving class presentations, managing your time and preparing for exams. The Student Learning Support team offers personalised help during one-on-one sessions and small group workshops or seminars to improve your skills in all areas. These include academic writing, oral presentations, citing and referencing, grammar and punctuation, organising and structuring an essay and much more.

The services are available to all students at Bond at all levels of study. Student Learning Support also offers a Bond English language assessment test. Read more

Computing support

The IT Service Desk provides support to staff and students on all aspects of IT Services. Find out more about Computing Support and how you can contact us.

Indigenous students

The Nyombil Centre provides academic and cultural support assisting Indigenous students with the unique challenges, in particular related to cultural differences, they may face in moving from remote communities and undertaking the new challenge of University study. Read more

International students

Our on-campus team can guide you through everything from enrolment issues through to student visas and health insurance. Read more

Students living on campus

Students living on campus have access to a variety of support staff, starting with our friendly Receptionists who are the first point of contact for all general enquiries relating to accommodation. Read more.

Respect.Now.Always

Bond University is committed to being a learning and working environment that is a place of safety and respect. The university has a zero tolerance approach to sexual and interpersonal violence and harassment. Read more

Response to sexual misconduct

Bond University takes very seriously its responsibility to protect students and staff from sexual misconduct. Find out how to contact for support. Read more

SASQ Team

Bond Business School - Student Affairs and Service Quality

Associate Professor Marcus Randall

Associate Professor Marcus Randall
Associate Dean Student Affairs and Service Quality


 

Angela Higgins

Angela Higgins
Manager, Student Affairs and Service Quality