General Information
This subject is an introduction to the concept and importance of business/process reengineering and Business Process Management Systems (BPMS). It also specifically examines popular business process modelling systems such as Business Process Modelling Notation (BPMN) and their usage in developing and redesigning existing processes. Related topics such as process improvement, analytics, flowcharting, queuing, simulation and actual case studies are explored in the context of project change.
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Details
Academic unit: Faculty of Society & Design Subject code: SSUD12-120 Subject title: Process Reengineering Subject level: Undergraduate Semester/Year: May 2022 Credit points: 10.000 -
Delivery & attendance
Timetable: https://bond.edu.au/timetable Delivery mode: Standard Workload items: - Seminar: x12 (Total hours: 36) - No Description
- Personal Study Hours: x12 (Total hours: 84) - No Description
Attendance and learning activities: Attendance each week is necessary to get the best from this subject. It may be difficult to recover if you miss a week. Attendance at each class may be monitored and non-attendance may impact the final mark in this subject. -
Resources
Prescribed resources: Books
- Laguna, M. and Marklund, J (2013). Business process modeling, simulation and design. (Second Edition), Taylor and Francis
Others
- Lynda.com Business analysis foundations: business process modelling.
- Lynda.com Business process improvement.
- Lynda.com Simplifying business processes.
iLearn@Bond & Email: iLearn@Bond is the online learning environment at Bond University and is used to provide access to subject materials, lecture recordings and detailed subject information regarding the subject curriculum, assessment and timing. Both iLearn and the Student Email facility are used to provide important subject notifications. Additionally, official correspondence from the University will be forwarded to students’ Bond email account and must be monitored by the student. To access these services, log on to the Student Portal from the Bond University website as www.bond.edu.au
| Academic unit: | Faculty of Society & Design |
|---|---|
| Subject code: | SSUD12-120 |
| Subject title: | Process Reengineering |
| Subject level: | Undergraduate |
| Semester/Year: | May 2022 |
| Credit points: | 10.000 |
| Timetable: | https://bond.edu.au/timetable |
|---|---|
| Delivery mode: | Standard |
| Workload items: |
|
| Attendance and learning activities: | Attendance each week is necessary to get the best from this subject. It may be difficult to recover if you miss a week. Attendance at each class may be monitored and non-attendance may impact the final mark in this subject. |
| Prescribed resources: | Books
Others
|
|---|---|
| iLearn@Bond & Email: | iLearn@Bond is the online learning environment at Bond University and is used to provide access to subject materials, lecture recordings and detailed subject information regarding the subject curriculum, assessment and timing. Both iLearn and the Student Email facility are used to provide important subject notifications. Additionally, official correspondence from the University will be forwarded to students’ Bond email account and must be monitored by the student. To access these services, log on to the Student Portal from the Bond University website as www.bond.edu.au |
Enrolment requirements
| Requisites: |
Nil |
|---|---|
| Assumed knowledge: |
Assumed knowledge is the minimum level of knowledge of a subject area that students are assumed to have acquired through previous study. It is the responsibility of students to ensure they meet the assumed knowledge expectations of the subject. Students who do not possess this prior knowledge are strongly recommended against enrolling and do so at their own risk. No concessions will be made for students’ lack of prior knowledge.
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| Restrictions: |
Nil |
Assurance of learning
Assurance of Learning means that universities take responsibility for creating, monitoring and updating curriculum, teaching and assessment so that students graduate with the knowledge, skills and attributes they need for employability and/or further study.
At Bond University, we carefully develop subject and program outcomes to ensure that student learning in each subject contributes to the whole student experience. Students are encouraged to carefully read and consider subject and program outcomes as combined elements.
Program Learning Outcomes (PLOs)
Program Learning Outcomes provide a broad and measurable set of standards that incorporate a range of knowledge and skills that will be achieved on completion of the program. If you are undertaking this subject as part of a degree program, you should refer to the relevant degree program outcomes and graduate attributes as they relate to this subject.
Subject Learning Outcomes (SLOs)
On successful completion of this subject the learner will be able to:
- Build competence in the implementation of process improvement
- Model existing systems and processes
- Reengineer existing processes to improve performance
- Communicate and defend proposed improvement ideas
Generative Artificial Intelligence in Assessment
The University acknowledges that Generative Artificial Intelligence (Gen-AI) tools are an important facet of contemporary life. Their use in assessment is considered in line with students’ development of the skills and knowledge which demonstrate learning outcomes and underpin study and career success. Instructions on the use of Gen-AI are given for each assessment task; it is your responsibility to adhere to these instructions.
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Assessment details
Type Task % Timing* Outcomes assessed Portfolio 8 weekly tutorial exercises with weekly formative & indicative summative feedback. 80% Week 10 1,2 Case Analysis Real organisation virtual site visit 20% Week 12 3,4 - * Assessment timing is indicative of the week that the assessment is due or begins (where conducted over multiple weeks), and is based on the standard University academic calendar
- C = Students must reach a level of competency to successfully complete this assessment.
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Assessment criteria
Assessment criteria
High Distinction 85-100 Outstanding or exemplary performance in the following areas: interpretative ability; intellectual initiative in response to questions; mastery of the skills required by the subject, general levels of knowledge and analytic ability or clear thinking. Distinction 75-84 Usually awarded to students whose performance goes well beyond the minimum requirements set for tasks required in assessment, and who perform well in most of the above areas. Credit 65-74 Usually awarded to students whose performance is considered to go beyond the minimum requirements for work set for assessment. Assessable work is typically characterised by a strong performance in some of the capacities listed above. Pass 50-64 Usually awarded to students whose performance meets the requirements set for work provided for assessment. Fail 0-49 Usually awarded to students whose performance is not considered to meet the minimum requirements set for particular tasks. The fail grade may be a result of insufficient preparation, of inattention to assignment guidelines or lack of academic ability. A frequent cause of failure is lack of attention to subject or assignment guidelines. Quality assurance
For the purposes of quality assurance, Bond University conducts an evaluation process to measure and document student assessment as evidence of the extent to which program and subject learning outcomes are achieved. Some examples of student work will be retained for potential research and quality auditing purposes only. Any student work used will be treated confidentially and no student grades will be affected.
| Type | Task | % | Timing* | Outcomes assessed |
|---|---|---|---|---|
| Portfolio | 8 weekly tutorial exercises with weekly formative & indicative summative feedback. | 80% | Week 10 | 1,2 |
| Case Analysis | Real organisation virtual site visit | 20% | Week 12 | 3,4 |
- * Assessment timing is indicative of the week that the assessment is due or begins (where conducted over multiple weeks), and is based on the standard University academic calendar
- C = Students must reach a level of competency to successfully complete this assessment.
Assessment criteria
| High Distinction | 85-100 | Outstanding or exemplary performance in the following areas: interpretative ability; intellectual initiative in response to questions; mastery of the skills required by the subject, general levels of knowledge and analytic ability or clear thinking. |
|---|---|---|
| Distinction | 75-84 | Usually awarded to students whose performance goes well beyond the minimum requirements set for tasks required in assessment, and who perform well in most of the above areas. |
| Credit | 65-74 | Usually awarded to students whose performance is considered to go beyond the minimum requirements for work set for assessment. Assessable work is typically characterised by a strong performance in some of the capacities listed above. |
| Pass | 50-64 | Usually awarded to students whose performance meets the requirements set for work provided for assessment. |
| Fail | 0-49 | Usually awarded to students whose performance is not considered to meet the minimum requirements set for particular tasks. The fail grade may be a result of insufficient preparation, of inattention to assignment guidelines or lack of academic ability. A frequent cause of failure is lack of attention to subject or assignment guidelines. |
Quality assurance
For the purposes of quality assurance, Bond University conducts an evaluation process to measure and document student assessment as evidence of the extent to which program and subject learning outcomes are achieved. Some examples of student work will be retained for potential research and quality auditing purposes only. Any student work used will be treated confidentially and no student grades will be affected.
Study Information
Submission procedures
Students must check the iLearn@Bond subject site for detailed assessment information and submission procedures.
Policy on late submission and extensions
A student who has not established a basis for an extension in compliance with University and Faculty policy either by 1) not applying before the assessment due date or 2) by having an application rejected due to failure to show a justifiable cause for an extension, will receive a penalty on assessment submitted after its due date. The penalty will be 10% of marks awarded to that assessment for every day late, with the first day counted after the required submission time has passed. No assessment will be accepted for consideration seven calendar days after the due date. Where a student has been granted an extension, the late penalty starts from the new due date and time set out in the extension.
Academic Integrity
The University’s Academic Integrity Policy defines plagiarism as the act of misrepresenting as one’s own original work: another’s ideas, interpretations, words, or creative works; and/or one’s own previous ideas, interpretations, words, or creative work without acknowledging that it was used previously (i.e., self-plagiarism). The University considers the act of plagiarising to be a breach of the Student Conduct Code and, therefore, subject to the Discipline Regulations which provide for a range of penalties including the reduction of marks or grades, fines and suspension from the University.
Bond University utilises Originality Reporting software to inform academic integrity.Feedback on assessment
Feedback on assessment will be provided to students within two weeks of the assessment submission due date, as per the Assessment Policy.
Accessibility and Inclusion Support
If you have a disability, illness, injury or health condition that impacts your capacity to complete studies, exams or assessment tasks, it is important you let us know your special requirements, early in the semester. Students will need to make an application for support and submit it with recent, comprehensive documentation at an appointment with a Disability Officer. Students with a disability are encouraged to contact the Disability Office at the earliest possible time, to meet staff and learn about the services available to meet your specific needs. Please note that late notification or failure to disclose your disability can be to your disadvantage as the University cannot guarantee support under such circumstances.
Additional subject information
This subject is a core unit in the Bachelor of Project Management. It primarily addresses Program Learning Outcome #8: investigate the benefits of business process management systems, flowcharting, performance analytics and process reengineering.
Subject curriculum
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Introduction, operations and productivity
During the first session we will be focusing on the introduction to the subject the expectations of the students and the expectations of the lecturer. We will be looking into the different assignments, go though the rubric and introduce the different aspect we will be focussing on during the coming twelve weeks..
SLOs included
- Build competence in the implementation of process improvement
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Product development
Session two focuses on the processes in product development and how to improve those processes.
SLOs included
- Build competence in the implementation of process improvement
- Model existing systems and processes
- Reengineer existing processes to improve performance
- Communicate and defend proposed improvement ideas
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Quality
In session three students understand the concept of quality, learn how to apply tools, e.g. six sigma, the house of quality or APQP. They lean how to measure quality in companies and how to improve processes to improve the level of quality.
SLOs included
- Build competence in the implementation of process improvement
- Reengineer existing processes to improve performance
- Communicate and defend proposed improvement ideas
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Process strategy
By looking into the strategic decisions behind the design of processes the students develop an understanding for reasons and consequences of process redesign.
SLOs included
- Build competence in the implementation of process improvement
- Model existing systems and processes
- Reengineer existing processes to improve performance
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Supply chain management
Optimising the interfaces with costumers on the one side and suppliers on the other, is only possible if the students understand the concept of supply chain management. Using various examples the students lean in this session how supply chain networks are managed and how processes can be reengineered to optimize logistic processes.
SLOs included
- Build competence in the implementation of process improvement
- Model existing systems and processes
- Reengineer existing processes to improve performance
- Communicate and defend proposed improvement ideas
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Layout strategy
This session focusses on the layout of companies and how the layout influences the processes in operations.
SLOs included
- Build competence in the implementation of process improvement
- Communicate and defend proposed improvement ideas
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Inventory management and logistics
Also in the field of logistics in this session students learn about the concept of inventory, the related cost and the positive and negative aspects of keeping stock. Using a larger case, which the students work on in class they come to the understanding how inventory influences the processes in operations and how the right amount of stock can influence the processes in production.
SLOs included
- Build competence in the implementation of process improvement
- Model existing systems and processes
- Reengineer existing processes to improve performance
- Communicate and defend proposed improvement ideas
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HR
This session talks about how the aspect of the employees influences the performance of the processes and how to secure the commitment of the employees to the processes.
SLOs included
- Build competence in the implementation of process improvement
- Model existing systems and processes
- Communicate and defend proposed improvement ideas
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Lean
In week nine the students learn about the Toyota production system as an example of Lean Development and Lean Manufacturing. They also understand the concept of Just in Time and Muda and apply their knowledge in an exercise where they introduce the lean philosophy to a company.
SLOs included
- Build competence in the implementation of process improvement
- Model existing systems and processes
- Reengineer existing processes to improve performance
- Communicate and defend proposed improvement ideas
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Location strategy
Going abroad or staying home with your production, development or administration is not just a cost issue. Many aspects have to be considered. In week ten we focus on the impact of different regions on the processes within operations,.
SLOs included
- Build competence in the implementation of process improvement
- Reengineer existing processes to improve performance
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External speaker, virtual site visit
For week 11 the students prepare their solutions to a case, which was developed together with the external speaker. In the beginning of the class the students have 30 min to present their solution which is then followed by the feedback of the external speaker, a discussion and finally the presentation of the external speaker's solution.
SLOs included
- Communicate and defend proposed improvement ideas
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Subject reflection, wrap-up
During the last session the students explain each topic to the lecturer by using their notes only. Each student, which is picked randomly, has about 10 min to explain his key learnings from each session.
SLOs included
- Build competence in the implementation of process improvement
- Model existing systems and processes
- Reengineer existing processes to improve performance
- Communicate and defend proposed improvement ideas