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SSUD12-120: Process Reengineering May 2022 [Standard]

General information

This subject is an introduction to the concept and importance of business/process reengineering and Business Process Management Systems (BPMS). It also specifically examines popular business process modelling systems such as Business Process Modelling Notation (BPMN) and their usage in developing and redesigning existing processes. Related topics such as process improvement, analytics, flowcharting, queuing, simulation and actual case studies are explored in the context of project change.


Academic unit:Faculty of Society & Design
Subject code:SSUD12-120
Subject title:Process Reengineering
Subject level:Undergraduate
Semester/Year:May 2022
Credit points:10

Delivery & attendance

Delivery mode:


Workload items:
  • Seminar: x12 (Total hours: 36) - No Description
  • Personal Study Hours: x12 (Total hours: 84) - No Description
Attendance and learning activities: Attendance each week is necessary to get the best from this subject. It may be difficult to recover if you miss a week. Attendance at each class may be monitored and non-attendance may impact the final mark in this subject.


Prescribed resources:
  • Laguna, M. and Marklund, J (2013). Business process modeling, simulation and design. (Second Edition), Taylor and Francis
After enrolment, students can check the Books and Tools area in iLearn for the full Resource List.
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Enrolment requirements

Requisites: ?


Restrictions: ?


Assurance of learning

Assurance of Learning means that universities take responsibility for creating, monitoring and updating curriculum, teaching and assessment so that students graduate with the knowledge, skills and attributes they need for employability and/or further study.

At Bond University, we carefully develop subject and program outcomes to ensure that student learning in each subject contributes to the whole student experience. Students are encouraged to carefully read and consider subject and program outcomes as combined elements.

Program Learning Outcomes (PLOs)

Program Learning Outcomes provide a broad and measurable set of standards that incorporate a range of knowledge and skills that will be achieved on completion of the program. If you are undertaking this subject as part of a degree program, you should refer to the relevant degree program outcomes and graduate attributes as they relate to this subject.

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Subject Learning Outcomes (SLOs)

On successful completion of this subject the learner will be able to:
  1. Build competence in the implementation of process improvement
  2. Model existing systems and processes
  3. Reengineer existing processes to improve performance
  4. Communicate and defend proposed improvement ideas


Assessment details

TypeTask%Timing*Outcomes assessed
Portfolio 8 weekly tutorial exercises with weekly formative & indicative summative feedback. 80% Week 10 1, 2.
Case Analysis Real organisation virtual site visit 20% Week 12 3, 4.
  • * Assessment timing is indicative of the week that the assessment is due or begins (where conducted over multiple weeks), and is based on the standard University academic calendar
  • C = Students must reach a level of competency to successfully complete this assessment.

Assessment criteria

High Distinction 85-100 Outstanding or exemplary performance in the following areas: interpretative ability; intellectual initiative in response to questions; mastery of the skills required by the subject, general levels of knowledge and analytic ability or clear thinking.
Distinction 75-84 Usually awarded to students whose performance goes well beyond the minimum requirements set for tasks required in assessment, and who perform well in most of the above areas.
Credit 65-74 Usually awarded to students whose performance is considered to go beyond the minimum requirements for work set for assessment. Assessable work is typically characterised by a strong performance in some of the capacities listed above.
Pass 50-64 Usually awarded to students whose performance meets the requirements set for work provided for assessment.
Fail 0-49 Usually awarded to students whose performance is not considered to meet the minimum requirements set for particular tasks. The fail grade may be a result of insufficient preparation, of inattention to assignment guidelines or lack of academic ability. A frequent cause of failure is lack of attention to subject or assignment guidelines.

Quality assurance

For the purposes of quality assurance, Bond University conducts an evaluation process to measure and document student assessment as evidence of the extent to which program and subject learning outcomes are achieved. Some examples of student work will be retained for potential research and quality auditing purposes only. Any student work used will be treated confidentially and no student grades will be affected.

Study information

Submission procedures

Students must check the [email protected] subject site for detailed assessment information and submission procedures.

Policy on late submission and extensions

A student who has not established a basis for an extension in compliance with University and Faculty policy either by 1) not applying before the assessment due date or 2) by having an application rejected due to failure to show a justifiable cause for an extension, will receive a penalty on assessment submitted after its due date. The penalty will be 10% of marks awarded to that assessment for every day late, with the first day counted after the required submission time has passed. No assessment will be accepted for consideration seven calendar days after the due date. Where a student has been granted an extension, the late penalty starts from the new due date and time set out in the extension.

Policy on plagiarism

The University’s Academic Integrity Policy defines plagiarism as the act of misrepresenting as one’s own original work: another’s ideas, interpretations, words, or creative works; and/or one’s own previous ideas, interpretations, words, or creative work without acknowledging that it was used previously (i.e., self-plagiarism). The University considers the act of plagiarising to be a breach of the Student Conduct Code and, therefore, subject to the Discipline Regulations which provide for a range of penalties including the reduction of marks or grades, fines and suspension from the University.

Bond University utilises Originality Reporting software to inform academic integrity.

Feedback on assessment

Feedback on assessment will be provided to students within two weeks of the assessment submission due date, as per the Assessment Policy.

Disability support

If you have a disability, illness, injury or health condition that impacts your capacity to complete studies, exams or assessment tasks, it is important you let us know your special requirements, early in the semester. Students will need to make an application for support and submit it with recent, comprehensive documentation at an appointment with a Disability Officer. Students with a disability are encouraged to contact the Disability Office at the earliest possible time, to meet staff and learn about the services available to meet your specific needs. Please note that late notification or failure to disclose your disability can be to your disadvantage as the University cannot guarantee support under such circumstances.

Additional subject information

This subject is a core unit in the Bachelor of Project Management. It primarily addresses Program Learning Outcome #8: investigate the benefits of business process management systems, flowcharting, performance analytics and process reengineering.

Subject curriculum

During the first session we will be focusing on the introduction to the subject the expectations of the students and the expectations of the lecturer. We will be looking into the different assignments, go though the rubric and introduce the different aspect we will be focussing on during the coming twelve weeks..


Session two focuses on the processes in product development and how to improve those processes.

1, 2, 3, 4.

In session three students understand the concept of quality, learn how to apply tools, e.g. six sigma, the house of quality or APQP. They lean how to measure quality in companies and how to improve processes to improve the level of quality.

1, 3, 4.

By looking into the strategic decisions behind the design of processes the students develop an understanding for reasons and consequences of process redesign.

1, 2, 3.

Optimising the interfaces with costumers on the one side and suppliers on the other, is only possible if the students understand the concept of supply chain management. Using various examples the students lean in this session how supply chain networks are managed and how processes can be reengineered to optimize logistic processes.

1, 2, 3, 4.

This session focusses on the layout of companies and how the layout influences the processes in operations.

1, 4.

Also in the field of logistics in this session students learn about the concept of inventory, the related cost and the positive and negative aspects of keeping stock. Using a larger case, which the students work on in class they come to the understanding how inventory influences the processes in operations and how the right amount of stock can influence the processes in production.

1, 2, 3, 4.

This session talks about how the aspect of the employees influences the performance of the processes and how to secure the commitment of the employees to the processes.

1, 2, 4.

In week nine the students learn about the Toyota production system as an example of Lean Development and Lean Manufacturing. They also understand the concept of Just in Time and Muda and apply their knowledge in an exercise where they introduce the lean philosophy to a company.

1, 2, 3, 4.

Going abroad or staying home with your production, development or administration is not just a cost issue. Many aspects have to be considered. In week ten we focus on the impact of different regions on the processes within operations,.

1, 3.

For week 11 the students prepare their solutions to a case, which was developed together with the external speaker. In the beginning of the class the students have 30 min to present their solution which is then followed by the feedback of the external speaker, a discussion and finally the presentation of the external speaker's solution.


During the last session the students explain each topic to the lecturer by using their notes only. Each student, which is picked randomly, has about 10 min to explain his key learnings from each session.

1, 2, 3, 4.
Approved on: Mar 14, 2022. Edition: 1.3