1. Describe the key components of service quality and service recovery theory in a guest experience context across all rooms-related departments of an accommodation business. 2. Process guest reservations and manage room bookings efficiently through a property management system. 3. Perform guest check-in and check-out procedures using a property management system. 4. Conduct front-office accounting tasks including posting room charges, maintaining guest accounts and settling accounts upon departure. 5. Perform various housekeeping-related tasks, including logging and reviewing room maintenance requests. 6. Calculate and interpret operating statistics and ratios used to assess the performance of the Rooms Division. 7. Describe the key safety and security issues relevant to hotels and resorts and how they influence the operation of the Rooms Division.