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HRTM12-203: Rooms Division Management

Description

This subject provides an in-depth analysis of the major components of the "rooms division" within a hotel (i.e. front office, guest services, housekeeping, reservations, engineering/maintenance and security). The interaction between this division and the other areas of the hotel are explored with respect to the impact on guest service. The concepts of revenue management and cost containment are explained from a yield management approach.

Subject details

TypeUndergraduate
CodeHRTM12-203
EFTSL0.125
FacultyBond Business School
Semesters offered
  • September 2018 [Standard Offering]
  • September 2019 [Standard Offering]
Credit10
Study abroadAvailable to Study Abroad students
Study areas
  • Hotel and Tourism
Subject fees
  • Commencing in 2018: $4,247
  • Commencing in 2019: $4,290

Learning outcomes

1. Describe the key functions of each component of the Rooms Division in hotels & resorts and their role in providing quality guest service
2. Process guest reservations and manage room bookings efficiently through a property management system
3. Perform guest check-in and check-out procedures using a property management system
4. Conduct front-office accounting tasks including posting room charges; maintaining guest accounts; and settling accounts upon departure
5. Perform various housekeeping related tasks, including logging and reviewing room maintenance requests
6. Explain the principles of revenue management and cost containment in the accommodation industry and the challenges associated with implementing these practices
7. Calculate and interpret operating statistics and ratios used to assess the performance of the Rooms Division
8. Describe the key safety and security issues relevant to hotels & resorts and how they influence the operation of the Rooms Division

Prerequisites

No Prior Knowledge Required

Subject outlines

Subject dates

Standard
Enrolment opens16/07/2017
Semester start11/09/2017
Subject start11/09/2017
Cancellation 1?25/09/2017
Cancellation 2?02/10/2017
Last enrolment24/09/2017
Last withdrawal?06/10/2017
Teaching census?06/10/2017
Standard Offering
Enrolment opens15/07/2018
Semester start10/09/2018
Subject start10/09/2018
Cancellation 1?24/09/2018
Cancellation 2?01/10/2018
Last enrolment23/09/2018
Last withdrawal?05/10/2018
Teaching census?05/10/2018