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HRTM12-203: Rooms Division Management

Description

Rooms Division Management is an introductory hotel management subject which provides you with an in-depth understanding of critical guest service functions associated with the ‘rooms’ inventory of an accommodation business. You will learn how service quality and service recovery principles underpin all facets of accommodation management from guest reservations to reception/arrival, housekeeping and maintenance services, guest safety and security, and guest departures. The interactions between the rooms division and other departments of an accommodation business are explored with respect to their impact on guest service. You will develop practical skills required to work in an accommodation business by undertaking training in Micros OPERA, a property management system used by many of the world’s leading hotel chains.

Subject details

Type: Undergraduate Subject
Code: HRTM12-203
EFTSL: 0.125
Faculty: Bond Business School
Semesters offered:
  • May 2022 [Standard Offering]
Credit: 10
Study areas:
  • Business, Commerce, and Entrepreneurship
Subject fees:
  • Commencing in 2021: $3,890.00
  • Commencing in 2022: $3,950.00
  • Commencing in 2023: $4,050.00
  • Commencing in 2021: $5,260.00
  • Commencing in 2022: $5,260.00
  • Commencing in 2023: $5,400.00

Learning objectives

1. Describe the key components of service quality and service recovery theory in a guest experience context across all rooms-related departments of an accommodation business. 2. Process guest reservations and manage room bookings efficiently through a property management system. 3. Perform guest check-in and check-out procedures using a property management system. 4. Conduct front-office accounting tasks including posting room charges, maintaining guest accounts and settling accounts upon departure. 5. Perform various housekeeping-related tasks, including logging and reviewing room maintenance requests. 6. Calculate and interpret operating statistics and ratios used to assess the performance of the Rooms Division. 7. Describe the key safety and security issues relevant to hotels and resorts and how they influence the operation of the Rooms Division.

Enrolment requirements

Requisites:

Nil

Assumed knowledge:

Assumed knowledge is the minimum level of knowledge of a subject area that students are assumed to have acquired through previous study. It is the responsibility of students to ensure they meet the assumed knowledge expectations of the subject. Students who do not possess this prior knowledge are strongly recommended against enrolling and do so at their own risk. No concessions will be made for students’ lack of prior knowledge.

Restrictions:

Subject dates

  • Standard Offering
    Enrolment opens: 20/03/2022
    Semester start: 16/05/2022
    Subject start: 16/05/2022
    Cancellation 1: 30/05/2022
    Cancellation 2: 06/06/2022
    Last enrolment: 29/05/2022
    Withdraw - Financial: 11/06/2022
    Withdraw - Academic: 02/07/2022
    Teaching census: 10/06/2022
Standard Offering
Enrolment opens: 20/03/2022
Semester start: 16/05/2022
Subject start: 16/05/2022
Cancellation 1: 30/05/2022
Cancellation 2: 06/06/2022
Last enrolment: 29/05/2022
Withdraw - Financial: 11/06/2022
Withdraw - Academic: 02/07/2022
Teaching census: 10/06/2022