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Bond Information Services scores top marks

Bond University’s Information Services department has taken out the Council of Australian University Directors of IT’s (CAUDIT) top award for their delivery of services to staff.

Bond ranked equal first (with Flinders University), amongst the 31 participating Australian and NZ universities following a benchmark survey, which measures staff satisfaction with the services delivered by the IT Service Desk.

Associate Director of Customer Services Wendy Abbott said this was a great achievement for the Information Services department further cementing the world-class service delivered by the staff.

“This award reflects the strong service culture and commitment to continuous improvement amongst staff in Information Services,” said Ms Abbott.

“Building on this strong result, the survey has given us a few more indications for further improvement and ongoing enhancement of services by further embedding the service culture and improving follow up and feedback to staff regarding complex and ongoing issues.”

The good news extends to student services with the department ranking fifth out of the 17 participating universities for overall student satisfaction.

“This was an improvement of two places up from seventh in the 2010 student survey,” said Ms Abbott.

“We will be looking to improve our promotion of the available services to students, more streamlined password management procedures as well as more robust wireless services.”

CAUDIT is a subcommittee of Universities Australia which includes the Chief Information Officers and Directors of IT of all Australian universities as well as some New Zealand Universities.

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