SSUD12-109: Socialising Process Change

Change happens. But implementing sustained improvements to existing organisational processes requires an ability to conceptualise an appropriate response that adds competitive advantage and to deliver an appropriate response that engages a broad range of stakeholders. The technique of benefits realisation forms the framework for process change, and socialising the change is largely about ensuring people are engaged. The ADKAR model is the basis adopted in this subject for implementing sustained improvements and is fundamental to ultimate project success. An innovative mindset is necessary to ensure that change is for the better and resultant ‘change reactions’ are positive. Design thinking is explored as a basis for empathising, defining, ideating, prototyping and testing new solutions. This subject adopts an interactive and authentic learning environment, where students work in teams, with industry partners as clients, to implement proposals for change in real organisational settings.