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SSUD12-109: Socialising Process Change May 2022 [Standard]

General information

Change happens. But implementing sustained improvements to existing organisational processes requires an ability to conceptualise an appropriate response that adds competitive advantage and to deliver an appropriate response that engages a broad range of stakeholders. The technique of benefits realisation forms the framework for process change, and socialising the change is largely about ensuring people are engaged. The ADKAR model is the basis adopted in this subject for implementing sustained improvements and is fundamental to ultimate project success. An innovative mindset is necessary to ensure that change is for the better and resultant ‘change reactions’ are positive. Design thinking is explored as a basis for empathising, defining, ideating, prototyping and testing new solutions. This subject adopts an interactive and authentic learning environment, where students work in teams, with industry partners as clients, to implement proposals for change in real organisational settings.

Details

Academic unit:Faculty of Society & Design
Subject code:SSUD12-109
Subject title:Socialising Process Change
Subject level:Undergraduate
Semester/Year:May 2022
Credit points:10

Delivery & attendance

Timetable: https://bond.edu.au/timetable
Delivery mode:

Standard

Workload items:
  • Seminar: x12 (Total hours: 36) - Weekly Seminar
  • Personal Study Hours: x12 (Total hours: 84) - Recommended Study
Attendance and learning activities: Attendance each week is necessary to get the best from this subject. It may be difficult to recover if you miss a week. Attendance at each class may be monitored and non-attendance may impact the final mark in this subject. An authentic scenario from industry with real clients is used in this subject.

Resources

Prescribed resources:
  • Dawson, P. and Andriopoulos, C. (2014). Managing change, creativity and innovation. Sage Publications
After enrolment, students can check the Books and Tools area in iLearn for the full Resource List.
[email protected] & Email:[email protected] is the online learning environment at Bond University and is used to provide access to subject materials, lecture recordings and detailed subject information regarding the subject curriculum, assessment and timing. Both iLearn and the Student Email facility are used to provide important subject notifications. Additionally, official correspondence from the University will be forwarded to students’ Bond email account and must be monitored by the student.

To access these services, log on to the Student Portal from the Bond University website as www.bond.edu.au

Enrolment requirements

Requisites: ?

Nil

Restrictions: ?

Nil

Assurance of learning

Assurance of Learning means that universities take responsibility for creating, monitoring and updating curriculum, teaching and assessment so that students graduate with the knowledge, skills and attributes they need for employability and/or further study.

At Bond University, we carefully develop subject and program outcomes to ensure that student learning in each subject contributes to the whole student experience. Students are encouraged to carefully read and consider subject and program outcomes as combined elements.

Program Learning Outcomes (PLOs)

Program Learning Outcomes provide a broad and measurable set of standards that incorporate a range of knowledge and skills that will be achieved on completion of the program. If you are undertaking this subject as part of a degree program, you should refer to the relevant degree program outcomes and graduate attributes as they relate to this subject.

Find your program

Subject Learning Outcomes (SLOs)

On successful completion of this subject the learner will be able to:
  1. Build competence in the implementation of change proposals
  2. Socialise proposals to solve potential organisational bottlenecks and barriers
  3. Work in teams to deliver innovative process solutions
  4. Communicate sustained competitive advantage opportunities to organisations and benefits realisation.

Assessment

Assessment details

TypeTask%Timing*Outcomes assessed
Portfolio 8 weekly tutorial exercises with weekly formative & indicative summative feedback. 80% Week 10 1, 2.
Case Analysis Real organisation virtual site visit 20% Week 12 3, 4.
  • * Assessment timing is indicative of the week that the assessment is due or begins (where conducted over multiple weeks), and is based on the standard University academic calendar
  • C = Students must reach a level of competency to successfully complete this assessment.

Assessment criteria

High Distinction 85-100 Outstanding or exemplary performance in the following areas: interpretative ability; intellectual initiative in response to questions; mastery of the skills required by the subject, general levels of knowledge and analytic ability or clear thinking.
Distinction 75-84 Usually awarded to students whose performance goes well beyond the minimum requirements set for tasks required in assessment, and who perform well in most of the above areas.
Credit 65-74 Usually awarded to students whose performance is considered to go beyond the minimum requirements for work set for assessment. Assessable work is typically characterised by a strong performance in some of the capacities listed above.
Pass 50-64 Usually awarded to students whose performance meets the requirements set for work provided for assessment.
Fail 0-49 Usually awarded to students whose performance is not considered to meet the minimum requirements set for particular tasks. The fail grade may be a result of insufficient preparation, of inattention to assignment guidelines or lack of academic ability. A frequent cause of failure is lack of attention to subject or assignment guidelines.

Quality assurance

For the purposes of quality assurance, Bond University conducts an evaluation process to measure and document student assessment as evidence of the extent to which program and subject learning outcomes are achieved. Some examples of student work will be retained for potential research and quality auditing purposes only. Any student work used will be treated confidentially and no student grades will be affected.

Study information

Submission procedures

Students must check the [email protected] subject site for detailed assessment information and submission procedures.

Policy on late submission and extensions

A student who has not established a basis for an extension in compliance with University and Faculty policy either by 1) not applying before the assessment due date or 2) by having an application rejected due to failure to show a justifiable cause for an extension, will receive a penalty on assessment submitted after its due date. The penalty will be 10% of marks awarded to that assessment for every day late, with the first day counted after the required submission time has passed. No assessment will be accepted for consideration seven calendar days after the due date. Where a student has been granted an extension, the late penalty starts from the new due date and time set out in the extension.

Policy on plagiarism

The University’s Academic Integrity Policy defines plagiarism as the act of misrepresenting as one’s own original work: another’s ideas, interpretations, words, or creative works; and/or one’s own previous ideas, interpretations, words, or creative work without acknowledging that it was used previously (i.e., self-plagiarism). The University considers the act of plagiarising to be a breach of the Student Conduct Code and, therefore, subject to the Discipline Regulations which provide for a range of penalties including the reduction of marks or grades, fines and suspension from the University.

Bond University utilises Originality Reporting software to inform academic integrity.

Feedback on assessment

Feedback on assessment will be provided to students within two weeks of the assessment submission due date, as per the Assessment Policy.

Disability support

If you have a disability, illness, injury or health condition that impacts your capacity to complete studies, exams or assessment tasks, it is important you let us know your special requirements, early in the semester. Students will need to make an application for support and submit it with recent, comprehensive documentation at an appointment with a Disability Officer. Students with a disability are encouraged to contact the Disability Office at the earliest possible time, to meet staff and learn about the services available to meet your specific needs. Please note that late notification or failure to disclose your disability can be to your disadvantage as the University cannot guarantee support under such circumstances.

Additional subject information

This subject is a core unit in the Bachelor of Project Management. It primarily addresses Program Learning Outcome #9: analyse competitive advantage resulting from implementation of process change through open innovation and creative design thinking.

Subject curriculum

This unit focusses on the introduction of the lecturer and the students, including the students' background and their expectations, the lecturer's expectations, how assignments work and what content to expect within the next 12 weeks.

3.

What is change? How does a change management project work and how to engage the employees in the change process? By working though the questions first change management models are introduced and the overall approach is explained.

3, 4.

By following the approach introduced during the previous week, two elements of change are introduced during this and next week's class. First we will concentrate on the customer and his satisfaction, and especial yon how to measure this satisfaction. Defining the status quo is the first step for a successful change management project.

1, 2.

Following the same logic as in the week before now we explore the changing element price. How do we measure how much a customer is willing to pay and how do we make sure that at a certain price there is still enough profit for the company so survive?

1, 2.

Conducting a larger series of interviews among industry leaders prior to the design of the course, they stated the four most important fields of necessary change are the way products are developed, the challenge of the saturated home markets, the existing culture in the companies and new technological challenges, as the introduction of 3D printing or the digital revolution. The first of the following series of four classes, focusses on the project development process and how to change the mindset of the engineers, and make them embrace the change necessary.

1, 2.

In Innovation 2, we talk about the transformation form a Closed Innovation to an Open Innovation approach, as well about the transformation of entire companies form Closed to Open Organization.

1, 2.

Most of our home markets are saturated. Consumer do have everything they need. To discover unmet needs or even to develop them become more and more difficult in recent years. One solution to the challenge is to target emerging markets with 'adjusted' products. Those frugal innovation are not first world products where randomly functionalities are reduced but newly developed products following a well designed approach. Engineers as well as the colleges in sales often have problems following those newly developed processes.

1, 2.

The second field of change is the existing culture within companies. Not flexible enough, to rigid enough, not supportive by the top management are just a few of the issues. And every group within the companies have different perspectives and different demands for change. How would a change project in those companies look like and how would it be possible to involve as many employees as possible in the necessary change?

1, 2.

In the last of the series of the four topics on the fields of change we will be talking about the challenge of the introduction of new technologies. As an example the class will focus on 3D printing the phenomenon of Mass Customization.

1, 2.

Week ten is one of the most important lecture in the entire course. Here we will bring the different aspects from previous courses together, review the model behind change management projects again and focus especially on the aspect how to make the ones affected by change from being a follower to becoming a supporter.

1, 2, 3, 4.

For week 11 the students prepare in two groups their solutions to two cases, which where submitted by an external speaker. In the beginning of the class each group has 30 min to present their solution which is then followed by feedback of the external speaker, a discussion and finally the presentation of the external speaker's solution.

1, 2, 3, 4.

During the last session the students explain each topic to the lecturer by using their notes only. Each student, which is picked randomly, has about 10 min to explain his key learnings from each session.

1, 2.
Approved on: Mar 14, 2022. Edition: 1.3