Carmen's areas of teaching include Revenue Management, Marketing, Rooms Division Management and Food and Beverage Management. She has taught in and managed academic programs in hotel management since 2004. Her academic qualifications include a PhD in Tourism Management; a Graduate Certificate in Higher Education; and a Bachelor of International Business Relations with Honours. She also hols a Certification in Hotel Industry Analytics. She has worked in the hospitality industry as Marketing & Research Manager for a 5-star integrated resort. Carmen’s current research interests focus on marketing and consumer behaviour issues in tourism and hospitality. Most recently she has undertaken research which explores the influence of user-generated content on tourism and hospitality consumers’ travel planning behaviour. She has also conducted research about consumer loyalty and repeat purchase in the hospitality industry. Her research has been published in a range of international journals including the Journal of Hospitality Marketing and Management; Journal of Travel Research; Journal of Hospitality and Tourism Research, Journal of Vacation Marketing and Journal of Teaching in Travel and Tourism
Carmen's areas of teaching include Revenue Management, Marketing, Rooms Division Management and Food and Beverage Management.