An understanding of cultural differences and approaches to managing these differences is increasingly important to effective management in international and multicultural business environments. This subject focuses on the techniques of managing in different cultures, in particular on the interpersonal issues that invariably arise in international and cross-cultural contexts. Major topics include the significance of culture in international management, the meaning and dimensions of culture, comparative international management and leadership styles, managing communication across cultures, ethics and social responsibility in global management, cross-cultural negotiation and decision-making, forming and managing global teams and developing the international and global manager.
|Academic unit:||Bond Business School|
|Subject title:||Cross Cultural Management|
Delivery & attendance
|Attendance and learning activities:||Attendance at all class sessions is expected. Students are expected to notify the instructor of any absences with as much advance notice as possible.|
|Prescribed resources:|| |
|[email protected] & Email:||[email protected] is the online learning environment at Bond University and is used to provide access to subject materials, lecture recordings and detailed subject information regarding the subject curriculum, assessment and timing. Both iLearn and the Student Email facility are used to provide important subject notifications. Additionally, official correspondence from the University will be forwarded to students’ Bond email account and must be monitored by the student.|
To access these services, log on to the Student Portal from the Bond University website as www.bond.edu.au
Assurance of learning
Assurance of Learning means that universities take responsibility for creating, monitoring and updating curriculum, teaching and assessment so that students graduate with the knowledge, skills and attributes they need for employability and/or further study.
At Bond University, we carefully develop subject and program outcomes to ensure that student learning in each subject contributes to the whole student experience. Students are encouraged to carefully read and consider subject and program outcomes as combined elements.
Program Learning Outcomes (PLOs)
Program Learning Outcomes provide a broad and measurable set of standards that incorporate a range of knowledge and skills that will be achieved on completion of the program. If you are undertaking this subject as part of a degree program, you should refer to the relevant degree program outcomes and graduate attributes as they relate to this subject.
Subject Learning Outcomes (SLOs)
On successful completion of this subject the learner will be able to:
- Explain the cultural, contextual and personal factors that influence interactions within multinational companies.
- Explain how your personal and cultural values and behavioural preferences when working in a team environment impact your ability to function and manage effectively in a cross-cultural business environment.
- Diagnose personal, contextual and cultural factors that help or hinder multicultural team effectiveness in teams in which you personally work.
- Deliver a logically constructed persuasive presentation using appropriate visual aids.
- Articulate ideas, decisions, recommendations and other information in a clear, concise writing style tailored to a given audience.
- Demonstrate the ability to work effectively with others to complete a group project.
|*Class Participation||Class participation and case study preparation||20%||Ongoing||1, 2, 3.|
|Project §||Group Project - Cros Cultural Training Seminar. Details available on iLearn||30%||Ongoing||1, 2, 3, 4, 5, 6.|
|Case Analysis||Preparation and submission of written case study analysis. Details on iLearn||20%||Ongoing||1, 2, 3.|
|Exercise||Individual immersion reflection project. Details available on iLearn||30%||Week 12||1, 2, 3, 4, 6.|
- § Indicates group/teamwork-based assessment
- * Assessment timing is indicative of the week that the assessment is due or begins (where conducted over multiple weeks), and is based on the standard University academic calendar
- C = Students must reach a level of competency to successfully complete this assessment.
|High Distinction||85-100||Outstanding or exemplary performance in the following areas: interpretative ability; intellectual initiative in response to questions; mastery of the skills required by the subject, general levels of knowledge and analytic ability or clear thinking.|
|Distinction||75-84||Usually awarded to students whose performance goes well beyond the minimum requirements set for tasks required in assessment, and who perform well in most of the above areas.|
|Credit||65-74||Usually awarded to students whose performance is considered to go beyond the minimum requirements for work set for assessment. Assessable work is typically characterised by a strong performance in some of the capacities listed above.|
|Pass||50-64||Usually awarded to students whose performance meets the requirements set for work provided for assessment.|
|Fail||0-49||Usually awarded to students whose performance is not considered to meet the minimum requirements set for particular tasks. The fail grade may be a result of insufficient preparation, of inattention to assignment guidelines or lack of academic ability. A frequent cause of failure is lack of attention to subject or assignment guidelines.|
For the purposes of quality assurance, Bond University conducts an evaluation process to measure and document student assessment as evidence of the extent to which program and subject learning outcomes are achieved. Some examples of student work will be retained for potential research and quality auditing purposes only. Any student work used will be treated confidentially and no student grades will be affected.
Students must check the [email protected] subject site for detailed assessment information and submission procedures.
Policy on late submission and extensions
A late penalty will be applied to all overdue assessment tasks unless an extension is granted by the subject coordinator. The standard penalty will be 10% of marks awarded to that assessment per day late with no assessment to be accepted seven days after the due date. Where a student is granted an extension, the penalty of 10% per day late starts from the new due date.
Policy on plagiarism
University’s Academic Integrity Policy defines plagiarism as the act of misrepresenting as one’s own original work: another’s ideas, interpretations, words, or creative works; and/or one’s own previous ideas, interpretations, words, or creative work without acknowledging that it was used previously (i.e., self-plagiarism). The University considers the act of plagiarising to be a breach of the Student Conduct Code and, therefore, subject to the Discipline Regulations which provide for a range of penalties including the reduction of marks or grades, fines and suspension from the University.
Feedback on assessment
Feedback on assessment will be provided to students within two weeks of the assessment submission due date, as per the Assessment Policy.
Accessibility and Inclusion Support
If you have a disability, illness, injury or health condition that impacts your capacity to complete studies, exams or assessment tasks, it is important you let us know your special requirements, early in the semester. Students will need to make an application for support and submit it with recent, comprehensive documentation at an appointment with a Disability Officer. Students with a disability are encouraged to contact the Disability Office at the earliest possible time, to meet staff and learn about the services available to meet your specific needs. Please note that late notification or failure to disclose your disability can be to your disadvantage as the University cannot guarantee support under such circumstances.
Additional subject information
A peer-evaluation system will be used in this subject to help determine the individual marks for all group assessments. As part of the requirements for Business School quality accreditation, the Bond Business School employs an evaluation process to measure and document student assessment as evidence of the extent to which program and subject learning outcomes are achieved. Some examples of student work will be retained for potential research and quality auditing purposes only. Any student work used will be treated confidentially and no student grades will be affected.
Introduction to Cross-Cultural Management; Exploration of factors driving globalisation and how this is influencing the landscape of business and influencing management.
Examines theories and frameworks of culture, how culture is conceptualised and the way in which this influences the environment in which organisations operate.
In this topic we consider the organisational environment and how the structure, mission and strategy of the organisation is related to operations in different cultures.
In this topic we examine concepts of communication and how these are influenced when communicating across (and within) cultures.
In this topic we explore concepts of leadership and their relationship to the cross-cultural challenges of leadership. We use case studies to examine leadership scenarios in different cultural contexts.
This topic covers considerations related to coordinating and motivating a global workforce, such as incentives and rewards.
We explore culturally bound persuasion and negotiation tactics.
Types of global teams are examined, along with considerations for selecting appropriate teams for different work contexts, deploying, and managing global teams.
In this topic we examine the cultural theories related to living and working globally, challenges that expatriates face, and management approaches to these issues.