Appeals & complaints

Academic regulations

The University’s Academic Regulations provide a fair and equitable approach to complaints and appeals and provide for the review of any decision made at the University other than those relating to disciplinary matters.

Further information: Manager, Academic Secretariat academicsecretariat@bond.edu.au

Where to go to get help

In most cases, problems can be resolved through informal enquiries and discussions. If the informal approach does not resolve the problem, students can lodge a formal complaint to get a review of the decision.

Report all issues regarding grades to the following:

Informal complaintFormal complaint
Subject Coordinator.

Student Business Centre: 
Formal review of results: Review of Grade form

Report all issues regarding formal academic decisions including application for advanced standing, fees, refusal of deferred exam application to the folllowing:

Informal complaintFormal complaint
Student Business Centre

Email: Academic Secretariat

Report all issues regarding subject or program content, including changes to published information.

Informal complaintFormal complaint

Email: Academic Secretariat

Report all issues regarding an academic staff member including discrimination or harassment ** to the following:

Informal complaintFormal complaint
  • Subject/Program Coordinator
  • Class Representative
  • Faculty Associate Dean SASQ
  • Cultural Liaison Support Staff
  • Disability Officer
  • eTEVALs*

Pro Vice-Chancellor (Students & Academic Support)

Report all issues regarding an administrative staff member including discrimination or harassment ** to the following:

Informal complaintFormal complaint
  • Faculty Associate Dean SASQ
  • Manager/Director of Administrative Area
  • Cultural Liaison Support Staff
  • Disability Officer

Pro Vice-Chancellor (Students & Academic Support)

Report all issues regarding an administrative issue including facilities, resources, theft to the following:

Informal complaintFormal complaint
  • Faculty Associate Dean SASQ
  • Senior Residence Fellow
  • Security Staff/Police
  • Cultural Liaison Support Staff
  • Disability Officer

Email: Academic Secretariat

Report all issues regarding another student including discrimination or harassment** to the following:

Informal complaintFormal complaint
  • Student Business Centre
  • Faculty SASQ Manager
  • Senior Residence Fellow
  • Medical Centre Staff
  • Security Staff
  • Cultural Liaison Support Staff
  • Disability Officer

Email: Academic Secretariat

If you wish to report an instance of sexual misconduct** please contact the following:

After Hours Emergency ResponseOffice Hours Emergency Response
On CampusOff Campus

On Campus (M-F, 8.30am-5.00pm)

Bond University Security
07 5595 1234

Police/Ambulance
000

Robina Police Station
07 5656 9111

Robina Hospital
07 5668 6000

Gold Coast Mental Health
Services Acute Care Team
1300 642 2551800

Respect National counselling
helpline 24/7
1800 737 732

Bond University Medical,
Psychological and Disability Services
07 5595 4002

View our Response to sexual misconduct

* eTEVALs provide students with a tool to provide feedback on either or both the subject content or subject coordinator performance and should not be used to report serious allegations against staff – see Student Evaluation of Teaching Policy
** There are specialised trained staff and students to deal with specific issues:
 - LGBTIQ-related issues
 - Indigenous-related issues can be directed to the Cultural Liaison Support staff located in the Nyombil Support Centre
 - Disability-related issues can be directed to the Disability Officer
 - Response to sexual misconduct

Additional information

See also Student Services & Support webpages